Ruth's Chris Steak House - Greenville

Review summary

1. T

   Theresa

   Charleston

   4 reviews

   5.0

   4 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our first visit here to celebrate my husband’s birthday and my retirement. Food was delicious. Our server, Sarah, was wonderful and very attentive. We will definitely be returning.
   

   Is this helpful?

   Report
2. R

   Roger

   Charleston

   1 review

   5.0

   1 review

   Dined on 14 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Everything about our experience was great. Lee, our server, was very knowledgeable and extremely helpful. All of the employees who served us were wonderful. The food was delicious. We will definitely return again.
   

   Is this helpful?

   Report
3. R

   Robert

   New York City

   5 reviews

   5.0

   5 reviews

   Dined on 6 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   From the first greeting to the service to the food, all first class
   

   Ruth's Chris Steak House - GreenvilleResponded on 7 November 2024

   Thanks for the review, Robert! We're thrilled to hear that you enjoyed your visit to Ruth's Chris Greenville. It's wonderful to know that our service and food lived up to your expectations. We strive to provide first-class experiences to all our guests, and it's great to know that our team did just that with your visit! We look forward to welcoming you back soon! Megan Cromwell, Director of Guest Relations
   

   Is this helpful?

   Report
4. L

   Lin

   Charleston

   3 reviews

   5.0

   3 reviews

   Dined on 29 October 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   If you want a wonderful dinner where you are waited on and not rushed. It’s quality and everything was absolutely delicious and perfect. We were thanked by everyone including the manager.
   

   Ruth's Chris Steak House - GreenvilleResponded on 7 November 2024

   Thanks for visiting us, Lin! We're thrilled to hear that you had a wonderful dinner at Ruth's Chris Greenville and enjoyed the service. We strive to provide a relaxed and enjoyable dining experience for all our guests, and it's great to know we hit the mark for you. We appreciate your feedback and look forward to serving you again soon! Megan Cromwell, Director of Guest Relations
   

   Is this helpful?

   Report
5. s

   stefanie

   Charleston

   2 reviews

   5.0

   2 reviews

   Dined on 27 October 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Always a return here never disappoints pleasure staying Brooklyn went above and beyond highly recommend
   

   Ruth's Chris Steak House - GreenvilleResponded on 7 November 2024

   Stefanie, thank you so much for your glowing review! We're thrilled to hear that you had a great experience with us at Ruth's Chris Greenville. It's wonderful to know that you always find us exceeding your expectations. We truly appreciate your high recommendation and look forward to welcoming you back soon! Megan Cromwell, Director of Guest Relations
   

   Is this helpful?

   Report
6. J

   JAMIE

   Charleston

   1 review

   5.0

   1 review

   Dined on 25 October 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great experience at the Woodford Reserve pairing. Wonderful cocktails and food
   

   Ruth's Chris Steak House - GreenvilleResponded on 7 November 2024

   Jamie, thanks for the feedback! We're thrilled to hear that you had a great experience at the Woodford Reserve pairing dinner and enjoyed both the cocktails and food. Our teams work hard to make sure these special events are a success, so it's always a pleasure to know that we've provided such a wonderful dining experience. We hope to have you join us for another TasteMaker dinner in the future! Megan Cromwell, Director of Guest Relations
   

   Is this helpful?

   Report
7. W

   Waymond

   Charleston

   1 review

   5.0

   1 review

   Dined on 20 October 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   First time dining and experiencing Ruth’s Chris. Atmosphere was good, food was good, waiter was nice & polite, date was great
   

   Ruth's Chris Steak House - GreenvilleResponded on 7 November 2024

   Thanks for the feedback, Waymond! We're thrilled to hear that you enjoyed your first visit to Ruth's Chris and found the atmosphere to your liking. It's also wonderful to know that our food and service lived up to your expectations. We're glad that you had a great date night with us, and we look forward to welcoming you back for another delightful dining experience! Megan Cromwell, Director of Guest Relations
   

   Is this helpful?

   Report
8. L

   Lisa864

   Charleston

   10 reviews

   5.0

   10 reviews

   Dined on 23 September 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   What an amazing way we spent our 24 year anniversary. The ambiance was incredible and the hospitality was amazing as always.
   

   • 
   • 
   • 
   • 

   Ruth's Chris Steak House - GreenvilleResponded on 15 October 2024

   Thanks for the review, Lisa! We're thrilled to hear that you chose Ruth's Chris Greenville for your anniversary celebration. It's wonderful to know that you enjoyed the ambiance and found our hospitality to be amazing as always. We strive to make every celebration special, and it's heartwarming to hear that we succeeded. We look forward to welcoming you back for many more memorable experiences! Happy 24th Anniversary!! Megan Cromwell, Director of Guest Relations
   

   Is this helpful?

   Report
9. OT

   OpenTable Diner

   Charleston

   1 review

   2.0

   1 review

   Dined on 23 September 2024

   1. Overall 2
   2. Food 1
   3. Service 3
   4. Ambience 1

   Went here to celebrate my birthday. As we entered, the place itself was very basic compared to other Ruths Chris restaurants. It was dull but again it was Monday so understandable. We were greeted by waiter on the table explained everything and we ordered Crab cakes for appetizers, new york strip and fillet for entree along with lobster mac and cheese and sweet potato casserole on the side. Crab cake was alright, will rate 5.5/10, it was better when we added butter to it. Both Entree Steaks had no taste to it, we were told it will be cooked with salt pepper and parsley which pretty much how most places do, and when steak arrived it was just dumped on a plate full of butter ( no presentation at all). Upscale Places like this I go for presentation and was very disappointed. Anyhow I was expecting a good taste atleast like crispy on the outside, juice inside steak but that steak was chewy and soft, no crispyness or taste. Rate 2/10 (edible) Now comes sides, lobster mac and cheese, looked alright presentation wise not great but the taste was very bland, no flavors at all. Very disappointed. Sweet Potato Casserole was alright. The top layer was as filled with pecan crust and brown sugar. So every bite we took, we tasted only the crust like 80% of it and only 20% felt like sweet potato. For the first time, we bought a food in a restaurant and didn’t finish it. We tried adding salt and pepper to enhance the flavors to get to where we can at least enjoy a bit but It didn’t work. Manager of that place, kept on coming to our table with a horrible and dull energy. Stared at us as if we are not going to pay him or something. I think he was just checking on us but a simple smile would be nice. He made us feel very uncomfortable with his presence and energy. At the end, they did offer us complimentary chocolate mousse dessert for my birthday and that was the best part of whole dinner. That mousse was delicious! Overall, I never experienced 4 start restaurant this bad!!
   

   • 
   • 
   • 
   • 
   • 
   • 
   • 
   • 
   • 
   • 

   Ruth's Chris Steak House - GreenvilleResponded on 26 September 2024

   Thank you for your detailed and candid feedback. We're truly sorry to hear that your visit to Ruth's Chris Greenville didn't meet your expectations. We appreciate your feedback on our food, particularly the crab cakes and the New York strip, and we're sorry to hear that they were not up to par. We also regret that you found our sides lacking in flavor. We strive to provide a great dining experience, and it's clear we fell short this time. We hope you'll give us another chance to impress you in the future with a meal that meets the standards we are known for and proud of. Megan Cromwell, Director of Guest Relations (864) 248-1723
   

   Is this helpful?

   Report
10. D

    Dorian

    Charlotte

    1 review

    5.0

    1 review

    Dined on 10 September 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    We celebrated our wedding anniversary there. It was an awesome experience. The staff was very attentive and caring. The food was hot and fresh. Steaks looked beautiful and were tender and juicy. We will definitely go back.
    

    Ruth's Chris Steak House - GreenvilleResponded on 11 September 2024

    Dorian, thank you for your review! I am thrilled to hear that you enjoyed your celebration and that you were wow-ed by our food and service. I'll be sure to pass your kind words of praise on to the team! We look forward to welcoming you in for another meal soon! Happy Anniversary!! Megan Cromwell, Director of Guest Relations
    

    Is this helpful?

    Report