Ruth's Chris Steak House - West Palm Beach

Review summary

1. E

   EDITH

   VIP

   West Palm Beach

   9 reviews

   3.0

   9 reviews

   Dined 1 day ago

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 3

   Overall disappointed in the evening. When I made the reservation for 5 people over a week ago, I mentioned we were celebrating an engagement. When they called to confirm the reservation they asked about that and I confirmed it was our daughter and finance, and they asked their names and if they were of age for a champagne toast which I confirmed. They also asked if everyone in our party could manage stairs which I confirmed, leading me to believe we would be seated upstairs with a nice view of the city. None of that played out. When we arrived we were seated on the first floor behind the stairs, next to the kitchen door, about the least romantic location. There were 2 tiny heart confetti on one bread plate. The waiter congratulated the young couple on their engagement. That was it. No champagne toast, no special message on the dessert plate or complimentary dessert, or any other recognition. For the price we paid for the meal, and the expectation I had from the confirmation call, I was highly disappointed in what turned out to be a very ordinary experience for what should have been a special occasion.
   

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2. A

   Andrea

   VIP

   West Palm Beach

   11 reviews

   5.0

   11 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   We’d previously visited other Ruth’s Chris locations and our experience was just underwhelming, so we never in a hurry to try again. After a recent visit with a girlfriend, I told my husband we had to give it another shot, here in West Palm Beach. Tonight from start to finish was absolutely wonderful, great meal, incredible service and we’re convinced we’ll be back! Special shout out to Lydia who was a phenomenal and knowledgeable server!
   

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3. L

   Leslie

   West Palm Beach

   1 review

   5.0

   1 review

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Ruth Chris was an amazing experience. The service was phenomenal, the filets were seasoned perfectly and the ambiance was perfect. Highly recommend to eat here.
   

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4. L

   Linda

   West Palm Beach

   35 reviews

   4.0

   35 reviews

   Dined 2 days ago

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 5

   We were disappointed in the quality of the filet mignons we had. They were not up to par for the price. We have been here many times and the quality was superb.
   

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5. T

   Tim

   New Orleans

   1 review

   5.0

   1 review

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our server, Daniel, was amazing. The entire Ruth Chris staff accommodated our night as we had an event to attend. Amazing service. Amazing food. Cannot give enough compliments.
   

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6. J

   Jim

   VIP

   West Palm Beach

   6 reviews

   1.0

   6 reviews

   Dined 4 days ago

   1. Overall 1
   2. Food 2
   3. Service 2
   4. Ambience 5

   We chose Ruth Chris due to their great reputation and proximity to Kravitz Theater. We arrived on time and had to wait 10 minutes to be seated. The server was great and apps and salad came right away. After 1 hour and 15 minutes from ordering our steaks, we had to cancel and leave! Their excuse was the kitchen was backed up! Hopefully Darden will make positive changes to better RC for the future!
   

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7. Z

   Zoe

   Philadelphia

   15 reviews

   2.0

   15 reviews

   Dined 7 days ago

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 1

   We selected Ruth's Chris because of the convenience to Kravis. Our initial experience was that we had to wait in the lobby until the exact time of our reservation even though the dinning room was empty. Our first impression did not indicate an interest in the customer experience. The food was "fine"...again, we went for the convenience and not for the culinary experience.
   

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8. M

   Mathew

   VIP

   Atlantic City

   26 reviews

   5.0

   26 reviews

   Dined on 16 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Top shelf meal and experience. Service was excellent - our waiter was focused on our every comfort Room elegant Varied unique menu selections, unexpected at a chain restaurant ie Veal Osso Buco Ravioli. Service was attentive and perfect Every item skillfully prepared and delicious SPECIAL night Will go back continuously
   

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9. L

   Lisa

   VIP

   Orlando

   6 reviews

   5.0

   6 reviews

   Dined on 15 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Always a great meal here. Food consistently delicious and cooked to perfection.
   

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10. C

    Christina

    West Palm Beach

    1 review

    1.0

    1 review

    Dined on 13 December 2024

    1. Overall 1
    2. Food 1
    3. Service 2
    4. Ambience 3

    Disappointed. My steak was overcooked and by the time it was brought back to me our party was ordering dessert. Told waitress to box it up and even when I got home it still wasn’t cooked correctly. Another person in our party had same issue but his steak came out way before mine so he got to eat with everyone. I think they just forgot about my food. Wasn’t good cuts of meat. Meat was tough and hard to cut and they were ordered medium rare but came out well done. Party of 9 and we spent about $1300. Restaurant was not packed so no excuse. We won’t be going back.
    

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