Saltrock Southwest Kitchen

Review summary

1. T

   Tom

   VIP

   Washington DC

   32 reviews

   5.0

   32 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 5

   Outdoor patio was lovely. Heaters and lighting made an intimate quiet evening. Food was delicious. Service efficient and friendly
   

   Saltrock Southwest KitchenResponded 2 days ago

   Thank you for your review. We really appreciate you taking time, please take a look at your messages for more commentary. Jenya Fedirko Food and Beverage Manager
   

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2. R

   Rachel

   Minneapolis

   3 reviews

   4.0

   3 reviews

   Dined 4 days ago

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 5

   The outdoor patio area of dining is breathtaking. The server was attentive and genuine but a little slow. I think they may be understaffed imo. The food was good and the chef was accommodating regarding a dish modification. We would come back again. The hotel looks amazing
   

   Saltrock Southwest KitchenResponded 2 days ago

   Thank you for dining with us and for taking the time to share your feedback. We truly appreciate your review and are glad you had a positive experience overall. Our goal is always to provide seamless service, and we regret if we fell short during your visit. We are continuously working on ensuring our team is well-equipped to deliver the best possible experience for our guests. Your feedback helps us improve, and we hope to welcome you back soon for an even better experience. Please don’t hesitate to reach out if there’s anything we can do to make your next visit exceptional!
   

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3. K

   Kim

   Austin

   1 review

   3.0

   1 review

   Dined 4 days ago

   1. Overall 3
   2. Food 1
   3. Service 2
   4. Ambience 4

   We had a reservation for 6pm for a birthday (which was acknowledged by the host). We were put outside with no view or heaters, so opted to sit inside in the warmth with a better view. We had a guest with celiac, and part of the reason we came to this restaurant was because of the gluten free items noted on the menu. As it turns out, many of these items are not gluten free as they are written, and have to be modified. No specials were told to us. Our server didn't ask if we were celebrating anything. We waited so long for our server to come back to our table at one point that we had to go to the bar to order our own drinks. I had the pork duet, and it was flavorless. No spices on the meat at all. The tacos were decent. The elote was very good. Overall, especially with the prices charged, we were extremely disappointed in our experience.
   

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4. M

   Mac

   New York City

   11 reviews

   2.0

   11 reviews

   Dined 5 days ago

   1. Overall 2
   2. Food 3
   3. Service 1
   4. Ambience 3

   Aopetizers and drinks were great, entrees were decent. Service was horrendous- we sat for 15 minutes before our waiter came over. It seemed like he was avoiding us and we ended up ordering entrees from one of the runners. Entrees arrived after we were there for an hour. The restaurant wasn’t crowded by any means so I’m not sure why service took forever. Luckily they took 20% off the check for the wait, which is the only reason i gave 2 stars and not 1. Would not recommend/go back.
   

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5. H

   Hillery

   Phoenix

   1 review

   5.0

   1 review

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Wonderful dining experience with lit up salt rock atmosphere. Food was delicious and well portioned.
   

   Saltrock Southwest KitchenResponded 2 days ago

   Thank you for leaving us a 5-star review! We will let your server, Jacob know you enjoyed your experience. We hope to see you again soon. Jenya Fedirko Food and Beverage Manager
   

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6. R

   Raymie

   Mexico City

   5 reviews

   5.0

   5 reviews

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great service. Excellent view on the outdoor patio. Heaters kept us Cosy and warm. The food was delicious. We will eat here again.
   

   Saltrock Southwest KitchenResponded 2 days ago

   Thank you for leaving us a 5-star review! We will let your server, Jacob know you enjoyed your experience. We hope to see you again soon. Jenya Fedirko Food and Beverage Manager
   

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7. S

   Stacy

   Miami

   1 review

   5.0

   1 review

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great food and service. Our waiter Alejandro was amazing. Wonderful ambience and great food presentation. We enjoyed the fire and some drinks out by the fire after dinner. Highly recommend!!
   

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   Saltrock Southwest KitchenResponded 2 days ago

   Thank you for leaving us a 5-star review! We hope to see you again soon. Jenya Fedirko Food and Beverage Manager
   

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8. J

   Jessica

   New York City

   8 reviews

   5.0

   8 reviews

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We sat outside (with heat lamps) and had the most amazing view of the mountains. The kids meals were extremely reasonable. The service was excellent and the dishes were delicious.
   

   Saltrock Southwest KitchenResponded 2 days ago

   We will let your server, Alejandro, know you enjoyed the service provided. Thank you for leaving us a 5-star review! We hope to see you again soon. Jenya Fedirko Food and Beverage Manager
   

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9. A

   Amanda

   Greater Boston

   1 review

   5.0

   1 review

   Dined on 20 February 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Amazing experience! Best views, warm heaters/ fires everywhere, and they even offered blankets. Food was also incredible! So grateful we dined here!
   

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   Saltrock Southwest KitchenResponded 2 days ago

   Hi there! We will let Alejandro know you enjoyed your experience. The entire staff takes pride in what we serve. Thank you. Jenya Fedirko Food and Beverage Manager
   

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10. HW

    HeatherW

    VIP

    Phoenix

    6 reviews

    3.0

    6 reviews

    Dined on 19 February 2025

    1. Overall 3
    2. Food 3
    3. Service 5
    4. Ambience 5

    Servers were amazing the space is stunning …. Could have done without someone lighting a joint possibly from one of the surrounding room’s balcony .. and wafting the whole area with that stench as we were about to eat.. I would also have thought that a southwest kitchen charging $14 for guacamole would have amazing fresh and flavourful guac.. while there are many great choices to pick from this is not one of them don’t waste your money .. the base was either those pre packaged and preserved avocados mashed up or like a wholly guacamole type substance that had no flavour or texture …
    

    Saltrock Southwest KitchenResponded on 19 February 2025

    Hi Heather, Thank you for your review. We are truly sorry your experience wasn't the best yesterday regarding certain menu items and the ambience wasn't fully up to par. I will touch base with our executive chef to see if the guacamole has changed in anyway, almost always is it one of our best sellers. Despite the appetizer dispute, we are truly happy you enjoyed the service with Jacob and I hope you had a great birthday weekend here in Sedona. We hope you come join us again to try other food items in the future. We appreciate your feedback. Thank you! Jenya Fedirko (Food and Beverage Manager)
    

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