Sardine Factory

Review summary

1. R

   Richard

   San Francisco

   28 reviews

   vip
   5.0

   28 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great venue for birthday celebration for nephew from Texas. Superb service and food.
   

   Sardine FactoryResponded today

   Dear Richard, Thank you for choosing The Sardine Factory to celebrate your nephew's birthday. We are delighted to hear you enjoyed your delicious food, great service and memorable atmosphere. We appreciate your patronage and look forward to serving you again!
   

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2. D

   David

   San Francisco

   1 review

   1.0

   1 review

   Dined 4 days ago

   1. Overall 1
   2. Food 1
   3. Service 3
   4. Ambience 1

   Our tiny table was squished up against a Christmas tree and nearly in the entrance hallway where customers were entering from outside. Every time the door opened a gust of cold wind blew over us. My partner, celebrating her 60th birthday, ordered black cod. After one bite she tossed it onto my plate because she could not eat it. It was so rubbery it literally bounced. I gave her my 'petite' piece of salmon which was marginally better. My mashed potatoes (I think that's what they were) was so watery you needed a spoon to eat it, and we had no spoon. The tasteless mess resembled something like a gruel that might be served in a prison. After dropping $250 for what we thought would be an elegant birthday dinner we had to stop at a grocery store on the way back to our hotel because we were still hungry. We will not return to the Sardine
   

   Sardine FactoryResponded today

   Dear David, Thank you for taking the time to share your feedback. We are truly sorry to hear that your experience did not meet your expectations, especially on such a special occasion as your partner’s 60th birthday. We understand how disappointing this must have been and wish we had been made aware of these issues during your visit. Had we known at the time, we would have done everything possible to address your concerns and make things right. Please don’t hesitate to reach out to us directly at (831) 373-3775 and ask to speak to the manager. Thank you again for sharing your thoughts. We hope you’ll give us another chance to provide you with the exceptional dining experience that so many of our guests have come to enjoy.
   

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3. E

   Emma

   San Francisco

   2 reviews

   5.0

   2 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Perfect spot for a special occasion! Delicious food and perfect ambience.
   

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4. M

   Mark

   Central Coast

   40 reviews

   vip
   5.0

   40 reviews

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   An old world style experience. The server called me by name, then as our party received bread, water, other food, he then remembered and asked how to pronounce the names of others in our party. Food was very good, and our servers team was very pleasant, professional , and everything you could ask for. A gentleman, not with us, was seated at a table close by with his party and the and the server and his team made every effort to see he was seated, comfortably and moved his and his parties, drinks, chairs etc. to make it so. All with a smile and a wonderful attitude.
   

   Sardine FactoryResponded today

   Dear Mark, Thank you for your recent visit and for taking the time to review our restaurant. We are delighted to hear you enjoyed your food and service. We appreciate your patronage and hope you will visit us again very soon.
   

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5. K

   Kevin

   San Diego

   2 reviews

   5.0

   2 reviews

   Dined on 1 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Lovely place, awesome service, awesome food, great time.
   

   Sardine FactoryResponded today

   Dear Kevin, Thank you for your kind words and for sharing your experience! We’re delighted to hear that you enjoyed your visit overall, and we truly value your feedback, and we look forward to your next visit!
   

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6. J

   Julie

   Sacramento

   17 reviews

   5.0

   17 reviews

   Dined on 30 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Everyone from our waiter Jose to Reggie our buser were fabulous & so helpful. Jose had the chef make a linguine & clam dish for me that was not the menu. The restaurant is always so beautiful. 
   

   • 

   Sardine FactoryResponded 7 days ago

   Dear Julie, Thank you so much for your wonderful review! We’re thrilled to hear that you had an exceptional experience at The Sardine Factory. Your kind words mean the world to our team, and we look forward to welcoming you back for another memorable visit!
   

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7. j

   john

   San Francisco

   2 reviews

   1.0

   2 reviews

   Dined on 29 November 2024

   1. Overall 1
   2. Food 3
   3. Service 2
   4. Ambience 3

   Called ahead to make sure I could get the regular seafood menu for Thanksgiving and I was assured, yes. When we got there at 8 pm and they only had a holiday menu. The food I did order was ok but not worth the price. The crab cakes, unfortunately, were soft and expensive as well for not being quality.
   

   Sardine FactoryResponded 7 days ago

   Dear John: Thank you for your review. We’re so sorry for that mixup. Please accept our apology and we sincerely hope you will allow us to serve you again in the future.
   

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8. A

   Antonia

   Tahoe

   1 review

   5.0

   1 review

   Dined on 29 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   First time going toSardine Factory and it was for Thanksgiving hands down one of the best restaurant experience I’ve had everything from the food to the service and ambiance was amazing truly we will definitely be back ! If you are looking for a lazy holiday come to the Sardine Factory !
   

   Sardine FactoryResponded today

   Dear Antonia, Thank you for choosing The Sardine Factory to celebrate Thanksgiving. We are delighted to hear you enjoyed your delicious food, great service and memorable atmosphere. We appreciate your patronage and look forward to serving you again!
   

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9. O

   Olivia

   Portland

   1 review

   vip
   1.0

   1 review

   Dined on 29 November 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   We sat and wanted 20 min without nobody coming to take our order. We had to ask another waiter to take our order. He did, but then our drinks never came. He said they gave it to the wrong table. The food was ok, in the meanwhile the manager was giving a special treatment to the table just next to us. It seems we were invisible. Bad service for an average food and drinks. It seems they give special treatment to locals. Do not recommend this place.
   

   Sardine FactoryResponded 7 days ago

   Dear Olivia, Thank you for sharing your feedback. We’re truly sorry to hear that your experience did not meet your expectations. Your concerns are important to us, and we’d appreciate the opportunity to learn more about what happened. Please feel free to reach out to the restaurant so we can address this directly and work toward making things right.
   

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10. n

    noreen

    San Francisco

    60 reviews

    vip
    5.0

    60 reviews

    Dined on 29 November 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Our fifth year having Thanksgiving @ Sardine Factory! Did not disappoint.
    

    Sardine FactoryResponded 7 days ago

    Dear Noreen, Thank you for choosing The Sardine Factory to celeb rate Thanksgiving. We are delighted to hear you enjoyed your delicious food, great service and memorable atmosphere. We appreciate your patronage and look forward to serving you again!
    

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