Sardine Factory

Review summary

1. R

   Rafael

   San Francisco

   2 reviews

   3.0

   2 reviews

   Dined 4 days ago

   1. Overall 3
   2. Food 2
   3. Service 1
   4. Ambience 5

   Extremely overpriced for the portions they give , calamari was extremely chewy and servers took forever to attend us.
   

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2. M

   Mikayla

   Central Coast

   4 reviews

   5.0

   4 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   It was a great experience! Staff were so sweet due to our recent engagement and our waitress Lea made it so perfect. The food was so tasty and I loved my mushroom pasta, but the star of the show for sure is when we were treated to swan boat duo for dessert. Pic worthy and a lovely evening- will definitely be back again! (:
   

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3. D

   Doug

   Los Angeles

   1 review

   5.0

   1 review

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   What a gem. Fantastic historic restaurant. Great food, decor, service. Fantastic!
   

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4. G

   Gerrit

   VIP

   San Francisco

   29 reviews

   4.0

   29 reviews

   Dined 6 days ago

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 5

   Food was good but not special. I was expecting something more given the reputation of the restaurant. Price is higher than other good restaurants in area.
   

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5. J

   Jim

   Central Coast

   2 reviews

   5.0

   2 reviews

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great service. There were 6 of us and we all had something different. Ribeye, prime rib, sea bass, calamari, octopus and seafood pasta plus 6 different deserts. All the best . Don't skip the abalone bisque.
   

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6. D

   Dana

   Central Coast

   4 reviews

   5.0

   4 reviews

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   First timers, but will definitely return again. Wonderful restaurant to celebrate a special occasion. We were seated in the Captains Room. The ambiance was exquisite. I can only describe the service as impeccable, they know how to treat their customers and make the dining experience a delight! Brandon and Pedro were absolutely wonderful!
   

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7. E

   Elizabeth

   Central Coast

   1 review

   5.0

   1 review

   Dined on 16 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   I would definitely recommend! The food was excellent and the restaurant is very peculiar with different settings throughout the establishment. I really enjoyed celebrating my anniversary there.
   

   Sardine FactoryResponded on 18 December 2024

   Dear Elizabeth, Thank you for choosing The Sardine Factory to celebrate your anniversary. We are delighted to hear you enjoyed your delicious food, great service and memorable atmosphere. We appreciate your patronage and look forward to serving you again!
   

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8. m

   monica

   San Francisco

   3 reviews

   5.0

   3 reviews

   Dined on 12 December 2024

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   Beautiful atmosphere and decorum Wonderful service. Large portions
   

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9. R

   Richard

   VIP

   San Francisco

   28 reviews

   5.0

   28 reviews

   Dined on 8 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great venue for birthday celebration for nephew from Texas. Superb service and food.
   

   Sardine FactoryResponded on 11 December 2024

   Dear Richard, Thank you for choosing The Sardine Factory to celebrate your nephew's birthday. We are delighted to hear you enjoyed your delicious food, great service and memorable atmosphere. We appreciate your patronage and look forward to serving you again!
   

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10. D

    David

    San Francisco

    1 review

    1.0

    1 review

    Dined on 7 December 2024

    1. Overall 1
    2. Food 1
    3. Service 3
    4. Ambience 1

    Our tiny table was squished up against a Christmas tree and nearly in the entrance hallway where customers were entering from outside. Every time the door opened a gust of cold wind blew over us. My partner, celebrating her 60th birthday, ordered black cod. After one bite she tossed it onto my plate because she could not eat it. It was so rubbery it literally bounced. I gave her my 'petite' piece of salmon which was marginally better. My mashed potatoes (I think that's what they were) was so watery you needed a spoon to eat it, and we had no spoon. The tasteless mess resembled something like a gruel that might be served in a prison. After dropping $250 for what we thought would be an elegant birthday dinner we had to stop at a grocery store on the way back to our hotel because we were still hungry. We will not return to the Sardine
    

    Sardine FactoryResponded on 11 December 2024

    Dear David, Thank you for taking the time to share your feedback. We are truly sorry to hear that your experience did not meet your expectations, especially on such a special occasion as your partner’s 60th birthday. We understand how disappointing this must have been and wish we had been made aware of these issues during your visit. Had we known at the time, we would have done everything possible to address your concerns and make things right. Please don’t hesitate to reach out to us directly at (831) 373-3775 and ask to speak to the manager. Thank you again for sharing your thoughts. We hope you’ll give us another chance to provide you with the exceptional dining experience that so many of our guests have come to enjoy.
    

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