Shanghai Terrace

Review summary

1. D

   Deborah

   VIP

   Chicago

   5 reviews

   5.0

   5 reviews

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   One of Chicago's best! Excellent food and service!
   

   Shanghai TerraceResponded 2 days ago

   Dear Deborah, Thank you for your wonderful review of Shanghai Terrace! We are delighted to read that you enjoyed the food and service provided by our staff, and we hope to welcome you back again soon. Warm regards, Andrea Azara Executive Assistant Manager, Food & Beverage
   

   Is this helpful?

   Report
2. T

   Timothy

   VIP

   Hawaii

   14 reviews

   5.0

   14 reviews

   Dined on 13 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great staff and a great place to have dinner! Happy holidays!
   

   Shanghai TerraceResponded 2 days ago

   Dear Timothy, Thank you for sharing your review of Shanghai Terrace, including your compliments of our staff! We hope to welcome you back for another dining experience soon. Happy holidays to you too. Warm regards, Andrea Azara Executive Assistant Manager, Food & Beverage
   

   Is this helpful?

   Report
3. S

   Steven

   VIP

   Milwaukee

   56 reviews

   4.0

   56 reviews

   Dined on 13 December 2024

   1. Overall 4
   2. Food 3
   3. Service 5
   4. Ambience 5

   On our second visit to Shanghai Terrace dim sum was excellent as were the fried scallops. Same with strawberry cake dessert. Kung Poa chicken not so much with the meat overcooked. Mild seasoning does not need to be tasteless. Service was outstanding. The space continues to be beautiful.
   

   Shanghai TerraceResponded 2 days ago

   Dear Steven, Thank you for taking the time to share your review of Shanghai Terrace. We appreciate your feedback regarding the cuisine, and we will share this with our team. Thank you for your compliments of the service provided by our staff, too. We hope to welcome you back for another dining experience soon. Warm regards, Andrea Azara Executive Assistant Manager, Food & Beverage
   

   Is this helpful?

   Report
4. G

   Gary

   VIP

   Atlanta Metro

   20 reviews

   3.0

   20 reviews

   Dined on 12 December 2024

   1. Overall 3
   2. Food 4
   3. Service 4
   4. Ambience 5

   Fourth time here. Felt rushed and felt like we were not appreciated because we did not order drinks or wine. I eventually had a drink but our rapid fire meal was already in progress. Couple at next table was drinking wine and was allowed to slow roll their dining experience. Food is good and prices are steep but that is expected given location in a five star hotel. I’m just not sure if I’d return again. Chicago had a great many good places to dine.
   

   Shanghai TerraceResponded 5 days ago

   Dear Gary, I am sorry to read about your recent dining experience at Shanghai Terrace. Please accept my sincere apologies if you felt rushed during your meal. This is certainly not up to our standards. I would love to speak with you directly, should you be open to it, as we are always striving to improve for our guests. I will send you my contact information in a direct message. Warm regards, Andrea Azara Executive Assistant Manager, Food & Beverage
   

   Is this helpful?

   Report
5. G

   Gloria

   VIP

   Milwaukee

   53 reviews

   4.0

   53 reviews

   Dined on 9 December 2024

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 4

   Service was excellent! Enjoyed the food, as well.
   

   Shanghai TerraceResponded on 12 December 2024

   Dear Gloria, We are pleased to read that you enjoyed the service and the food at Shanghai Terrace. Thank you for sharing your review! We hope to welcome you back for another meal soon. Warm regards, Andrea Azara Executive Assistant Manager, Food & Beverage
   

   Is this helpful?

   Report
6. A

   Annessa

   VIP

   Chicago

   11 reviews

   4.0

   11 reviews

   Dined on 8 December 2024

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 5

   Our waiter was wonderful! However I needed to change the reservation from 4 to 6. No one ever answered the phone. I left a message with the hotel and still no response. I went to the Pennisula 4 days before our reservation and the male host seemed annoyed with my request. He tried to put me upstairs and only moved us to the restaurant when I said we may cancel. When we showed up they weren’t ready for us and yet we had the first hour reservation and the restaurant wasn’t full. The experience and food were lovely but the front of the house service was not impressive!
   

   Shanghai TerraceResponded on 12 December 2024

   Dear Annessa, Thank you for taking the time to share your review. Please accept my sincere apologies for any lapse in service that you experienced, as this is certainly not up to our standards. I would love to speak with you directly about your experience, as we are always striving to improve for our guests. I will send you my contact information in a direct message. I look forward to hearing from you. Warm regards, Andrea Azara Executive Assistant Manager, Food & Beverage
   

   Is this helpful?

   Report
7. R

   Robin

   VIP

   Detroit

   9 reviews

   5.0

   9 reviews

   Dined on 1 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We dined here several years ago, and finally made a return visit. Well worth the wait! Everything was simply divine.
   

   Shanghai TerraceResponded on 8 December 2024

   Dear Robin, We are delighted that you enjoyed your dining experience at Shanghai Terrace once again. Thank you for sharing your review! We hope to welcome you back again soon. Warm regards, Andrea Azara Executive Assistant Manager, Food & Beverage
   

   Is this helpful?

   Report
8. j

   jodi

   Nashville

   3 reviews

   5.0

   3 reviews

   Dined on 24 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Impeccable service, delicious food and beautiful atmosphere will have me coming back for more!
   

   • 
   • 
   • 
   • 
   • 

   Shanghai TerraceResponded on 2 December 2024

   Dear Jodi, Thank you for sharing your kind review of Shanghai Terrace! We are pleased that you enjoyed the service, food, and atmosphere. We hope to welcome you back for another meal soon. Warm regards, Andrea Azara Executive Assistant Manager, Food & Beverage
   

   Is this helpful?

   Report
9. K

   Kristin

   Chicago

   55 reviews

   5.0

   55 reviews

   Dined on 23 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Lovely dinner - excellent food and service. We celebrated our 40th anniversary and felt fully feted.
   

   Shanghai TerraceResponded on 27 November 2024

   Dear Kristin, Happy 40th anniversary. Thank you very much for choosing to celebrate at Shanghai Terrace. We are delighted that you enjoyed your dinner experience, and we hope to welcome you back again soon. Warm regards, Andrea Azara Executive Assistant Manager, Food & Beverage
   

   Is this helpful?

   Report
10. G

    Graham

    New York City

    1 review

    5.0

    1 review

    Dined on 16 November 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Absolutely incredible experience. This was our first time dining at Shanghai Terrace and won’t be the last. Best Kung Pao I’ve ever had. Everything we ordered was great and the service was superb. I’m still thinking about dinner last night. Can’t wait to go back.
    

    Shanghai TerraceResponded on 21 November 2024

    Dear Graham, We are thrilled to read that you enjoyed your dining experience at Shanghai Terrace! Thank you for your kind compliments of the cuisine and service. We look forward to welcoming you back for another meal soon. Warm regards, Andrea Azara Executive Assistant Manager, Food & Beverage
    

    Is this helpful?

    Report