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Sugar Factory - Rosemont, Rosemont, IL

Sugar Factory - Rosemont

4.0
4
5638 Reviews
$31 to $50
American

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2 people
21:30
Booked 64 times today
  • Good for special occasions
  • Child-friendly
  • Lively
Sugar Factory American Brasserie is a 9,000-square-foot space offering both sweet and savory American culinary classics to the MB Financial Park Entertainment District in Rosemont.

Sugar Factory’s culture is a celebrated concept of food and drink menus that include perfectly executed classics, from eggs benedict and burgers to housemade flatbreads, savory steaks and pastas. Our more unique selections include Banana Split Crepes, Rocky Road Fondue and Red Velvet Pancakes. Sugar Factory also found a way to spike your favorite drinks by offering signature smoking candy goblets, and specialty martinis and cocktails, such as the Cotton Candy Cosmopolitan or Cherry Tootsie Pop. Creative candy inspired milkshakes and the famous King Kong Sundae round out Sugar Factory’s inspired menu.
Private dining

Private dining

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Additional information

  • Dining style
    Casual Dining
  • Price
    $31 to $50
  • Cuisines
    American, Dessert, Bar / Lounge / Bottle Service
  • Hours of Operation
    Mon–Fri 4:00 pm–10:00 pm Sat, Sun 11:00 am–10:00 pm
  • Phone number
    (847) 233-9010
  • Website
    https://sf4.sugarfactory.com/rosemont-il
  • Payment Options
    AMEX, Discover, Mastercard, Visa
  • Dress code
    Smart Casual
  • Private party facilities
    We welcome you to explore our Private Dining options, perfect for any occasion.
  • Private party contact
    Glenda: (847) 233-9010
  • Location
    5445 Park Place, MB Financial Park, Rosemont, IL 60018
  • Area
    Rosemont
  • Cross Street
    Bryn Mawr
  • Parking details
    Parking is FREE with Sugar Factory validation (up to 24 hours).<br />Valet Parking is available for $10. <br /> <br />MB Financial Park is located at 5501 Park Place Rosemont, IL 60018 <br /> <br />Parking is available in the 8,500 space covered parking garage located between Bryn Mawr and Balmoral Ave.
  • Public transit
    Public Transportation to MB Financial Park MB Financial Park is located at 5501 Park Place Rosemont, IL 60018, a mile from the Rosemont CTA Blue Line stop and about half a mile from the Rosemont Metra station. CTA
  • Additional
    Patio/Outdoor Dining

Menu

View menu on restaurant's website

What 5,638 people are saying

Overall ratings and reviews

Reviews can only be made by diners who have eaten at this restaurant

4.0
4 based on recent ratings
  • 3.8Food
  • 4Service
  • 4.1Ambience
  • 3.3Value

Noise • Moderate

Diners' Choice Awards

  • Northwest Suburbs

    Child-friendly

  • Northwest Suburbs

    Innovative

  • Northwest Suburbs

    Hot spot

  • Northwest Suburbs

    Great for scenic views

  • Northwest Suburbs

    Good for special occasions

Review summary

AI-generated from verified diner reviews
Sugar Factory in Rosemont offers a vibrant atmosphere perfect for celebrations, especially birthdays. Guests rave about the "amazing service" and fantastical desserts, with drinks being a visual delight. While some find the food overpriced, the "great vibe and fun experience" keep visitors returning. Ideal for special occasions and sweet indulgences.

5,638 Reviews

  1. Jennifer

    Chicago

    3 reviews

    5.0

    3 reviews

    Dined 3 days ago

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    Excellent service. Drinks and food outstanding!! I would highly recommend.

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  2. Lady Soniya

    Chicago

    1 review

    2.0

    1 review

    Dined 4 days ago

    1. Overall 2
    2. Food 4
    3. Service 3
    4. Ambience 1
    I gave the ambiance 2 stars. The decorations were amazing, however, during our dining, several police officers came into the restaurant. They walked to the back dining area several times and did not say a word to anyone. It was very unsettling. The restaurant charges a 20% service fee, regardless of your party size. I am not sure what this is for. It sucks because I'm sure many diners consider this and it results in the servers seeing smaller tips than at other restaurants. Lasty, when i reserved our table, I requested that some of the staff sing happy birthday to my niece. While dining, we observed 3 variations of happy birthday celebrations. The 1st one, at the table next to us, the servers brought out a nice sized dessert with sparklers and several servers sang happy birthday. At our table, our waiter asked if we were celebrating anything, even thought I requested it beforehand) and we advised that it was my niece's birthday. So he and only him sang happy birthday. The 3rd celebration was epic. They dimmed the lights. Then strobe lights and a spotlight was used and over the sound system, the restaurant played a different version of the happy birthday song and at least 8 to 10 employees came out to sing and celebrate. My issue with this was, we requested the happy birthday song but our waiter was not made aware of this. Also, we were not given that option for the different levels of happy birthday celebrations. Finally, the food was really good and had good flavor. Would I go back, probably not for a birthday celebration, but could be convinced for the right setting. The police showing up really put a damper on the evening, but I can't hold The Sugar Factory responsible for that.

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  3. Paulina

    Chicago

    7 reviews

    3.0

    7 reviews

    Dined 5 days ago

    1. Overall 3
    2. Food 2
    3. Service 3
    4. Ambience 2
    We were waiting 50 min for table ! Food was ok but nothing special overall overpriced !

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  4. LaShon

    Chicago

    1 review

    5.0

    1 review

    Dined on 14 December 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    We enjoyed everything! The service was wonderful, we received our drinks and food in a timely manner. We were check on several times. The drinks are amazing, it was worth every dime! The ambience is very Festival.

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  5. Rabi

    Chicago

    2 reviews

    3.0

    2 reviews

    Dined on 9 December 2024

    1. Overall 3
    2. Food 5
    3. Service 5
    4. Ambience 4
    Had reservations for 430 and didn’t get seated until 450 and they were short staff during the holidays which didn’t make any sense. The host/bartender was not very friendly was not very welcoming and kept on reiterating if our entire group was there and I informed her three times that our entire group was there.

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  6. Adam

    Chicago

    1 review

    5.0

    1 review

    Dined on 8 December 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    Incredible service from Michael. Christmas ambiance A+. Grinch Fettuccine.🎄🎄🎄

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  7. Alia

    Chicago

    1 review

    1.0

    1 review

    Dined on 7 December 2024

    1. Overall 1
    2. Food 1
    3. Service 1
    4. Ambience 1
    Horrible food horrible service. Way too expensive and the food is all junk.

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  8. Marcie

    Chicago

    1 review

    5.0

    1 review

    Dined on 1 December 2024

    1. Overall 5
    2. Food 4
    3. Service 4
    4. Ambience 4
    It was a good time; however, the food was not great - just okay.

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  9. priya

    Chicago

    2 reviews

    2.0

    2 reviews

    Dined on 1 December 2024

    1. Overall 2
    2. Food 2
    3. Service 4
    4. Ambience 3
    The food isn’t the great,expensive, cramped and incredibly loud. Plus they now add an automatic 20% to your tab.

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  10. Deanna

    New York City

    24 reviews

    4.0

    24 reviews

    Dined on 24 November 2024

    1. Overall 4
    2. Food 3
    3. Service 5
    4. Ambience 4
    Food was mediocre but it’s more about the experience anyway. Our waiter was great and really took time to explain the menu. Kids had a great time.

    Is this helpful?

FAQs

Sugar Factory - Rosemont is rated 4 stars by 5638 OpenTable diners.

Yes, you can generally book this restaurant by choosing the date, time and party size on OpenTable.

Make a booking

2 people
21:30
Booked 64 times today
Google Map for Sugar Factory - Rosemont

5445 Park Place, MB Financial Park, Rosemont, IL 60018

Additional information

  • Cross Street
    Bryn Mawr
  • Area
    Rosemont
  • Hours of Operation
    Mon–Fri 4:00 pm–10:00 pm Sat, Sun 11:00 am–10:00 pm
  • Price
    $31 to $50
  • Cuisines
    American, Dessert, Bar / Lounge / Bottle Service
  • Dining style
    Casual Dining
  • Dress code
    Smart Casual
  • Parking details
    Parking is FREE with Sugar Factory validation (up to 24 hours).<br />Valet Parking is available for $10. <br /> <br />MB Financial Park is located at 5501 Park Place Rosemont, IL 60018 <br /> <br />Parking is available in the 8,500 space covered parking garage located between Bryn Mawr and Balmoral Ave.
  • Public transit
    Public Transportation to MB Financial Park MB Financial Park is located at 5501 Park Place Rosemont, IL 60018, a mile from the Rosemont CTA Blue Line stop and about half a mile from the Rosemont Metra station. CTA
  • Payment Options
    AMEX, Discover, Mastercard, Visa
  • Additional
    Patio/Outdoor Dining
  • Website
    https://sf4.sugarfactory.com/rosemont-il
  • Phone number
    (847) 233-9010
  • Private party facilities
    We welcome you to explore our Private Dining options, perfect for any occasion.
  • Private party contact
    Glenda: (847) 233-9010
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