Sugar Factory - Rosemont

Sugar Factory - Rosemont reviews from people who’ve dined at this restaurant. Based on recent rating.

Review summary

1. N

   Natalie

   Chicago1 review

   2.0

   Dined 1 day ago

   1. Overall 2
   2. Food 3
   3. Service 1
   4. Ambience 1

   We were seated 30 minutes after our reservation time. It took 15 minutes for the server to greet us. He was very slow during our time there. 20 minutes after we made our dessert order, he came over and asked if we needed anything else or did we want the check. When we asked about our dessert we ordered from him, he said “Oh yes, let me go check on that!” It was obvious he forgot. 20 minutes later he brought the dessert. We will not ever go back. They seemed short staffed and despite the mandatory 20% service fee, they don’t care a whole lot about the customer. My bill for 4 came out to $176. We didn’t order alcohol and shared a dessert for my daughter’s birthday.
   

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2. OT

   OpenTable Diner

   Grand Rapids2 reviews

   5.0

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   So much better than the New York location in every way? Our server was MUCH nicer and more attentive, it wasn’t nearly as loud, and the food and drinks came out faster! If you were turned off by the experience in New York, definitely try again here! Great overall experience!!
   

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3. OT

   OpenTable Diner

   Dallas5 reviews

   4.0

   Dined 3 days ago

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 5

   Nice place to bring kids to. Food was good but def on pricy side and no kids menus which is odd. The other thing is they already include a 20% gratuity which I don’t agree with. Tipping and the amount you tip is not required. Pay your employees a better wage. The only thing truly awful is the location. There is zero signs going from the outlets to here. Even navigation is pointing you to a direction you can’t go. The parking garage is $15 and that’s basically the only place to park. We almost left bc of the price but decided to see if the restaurant validates the garage which they did. Sugar factory def needs some signs once you enter that complex because coming from the outlets you’d have no idea where it is.
   

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4. OT

   OpenTable Diner

   Chicago2 reviews

   5.0

   Dined 5 days ago

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   Server was great! My daughter and her friends had a blast.
   

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5. D

   Deanna

   Chicago1 review

   5.0

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We had a fantastic time celebrating a birthday! Can't wait to return!
   

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6. B

   Brian VIP

   Grand Rapids98 reviews

   3.0

   Dined on 18 March 2025

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 3

   Super cool drinks, yummy food and great service!!!
   

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7. B

   Brandi

   Chicago2 reviews

   1.0

   Dined on 16 March 2025

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 3

   Food/shakes: nothing was a 10 except in presentation. They have a 2 hour time limit and impose a 20% standard gratuity on all guests. Unfortunately their service was sub par, clearing tables at the 1 hr point without asking if we're done with our food and overall rushing us to leave. They have a photographer going to tables which was great as we were celebrating a birthday. Sadly she brought the pics over when our food was brought to the table, I asked if we could eat and then look over pics to decide and was rudely told no. So if I was going to choose a pic I'd end up eating cold food after deciding and paying for it. I opted not to get a pic and I always buy a pic. I've never had Buffalo wings taste so bad, the food was not good; sadly. So if you want great presentation, terrible service, sub par food for a ridiculous amount of money...I highly recommend Sugar Factory.
   

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8. S

   Siobhan

   Chicago1 review

   5.0

   Dined on 15 March 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great service, waiter and staff were very friendly, food came in a timely fashion.
   

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9. OT

   OpenTable Diner

   Milwaukee1 review

   5.0

   Dined on 14 March 2025

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   It was our first time at The Sugar Factory and it was a super fun experience, especially for our kids. The four of us shared a dry ice drink and the kids loved the presentation. My husband had the Super Cheesy Smash Burger. The server kindly warned him that it would be messy, but my husband went for it anyway. He ate it with a fork to avoid getting his hands covered in cheese, but said it was very good. My son had the Carne Asada Tacos and my daughter had Boneless Wings with Zesty BBQ sauce. They ended up trading meals partway through, enjoying a bit of each menu item. I had the Grilled Chicken Sandwich. It was pretty tasty. I thought for certain they would want an elaborate milkshake for dessert, but they were both too full. If we come back, I think we would order several appetizers instead, thereby saving room for the signature desserts. We had great service! The atmosphere was lively and fun. We’ll be back again!
   

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10. A

    Ashley

    Chicago1 review

    3.0

    Dined on 9 March 2025

    1. Overall 3
    2. Food 2
    3. Service 5
    4. Ambience 5

    The service was outstanding! But unfortunately, the food was not. Not much flavor on anything.
    

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