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Sugar Factory - Rosemont, Rosemont, IL

Sugar Factory - Rosemont

4.1
4.1
5648 Reviews
$31 to $50
American

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2 people
19:00
Booked 51 times today

About this restaurant

  • Great for creative cocktails
  • Good for special occasions
  • Child-friendly
Sugar Factory American Brasserie is a 9,000-square-foot space offering both sweet and savory American culinary classics to the MB Financial Park Entertainment District in Rosemont.

Sugar Factory’s culture is a celebrated concept of food and drink menus that include perfectly executed classics, from eggs benedict and burgers to housemade flatbreads, savory steaks and pastas. Our more unique selections include Banana Split Crepes, Rocky Road Fondue and Red Velvet Pancakes. Sugar Factory also found a way to spike your favorite drinks by offering signature smoking candy goblets, and specialty martinis and cocktails, such as the Cotton Candy Cosmopolitan or Cherry Tootsie Pop. Creative candy inspired milkshakes and the famous King Kong Sundae round out Sugar Factory’s inspired menu.

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Additional information

  • Dining style
    Casual Dining
  • Price
    $31 to $50
  • Cuisines
    American, Dessert, Bar / Lounge / Bottle Service
  • Hours of Operation
    Mon–Fri 4:00 pm–10:00 pm Sat, Sun 11:00 am–10:00 pm
  • Phone number
  • Payment Options
    AMEX, Discover, Mastercard, Visa
  • Dress code
    Smart Casual
  • Private party facilities
    We welcome you to explore our Private Dining options, perfect for any occasion.
  • Private party contact
    Glenda: (847) 233-9010
  • Area
    Rosemont
  • Cross Street
    Bryn Mawr
  • Parking details
    Parking is FREE with Sugar Factory validation (up to 24 hours).<br />Valet Parking is available for $10. <br /> <br />MB Financial Park is located at 5501 Park Place Rosemont, IL 60018 <br /> <br />Parking is available in the 8,500 space covered parking garage located between Bryn Mawr and Balmoral Ave.
  • Public transit
    Public Transportation to MB Financial Park MB Financial Park is located at 5501 Park Place Rosemont, IL 60018, a mile from the Rosemont CTA Blue Line stop and about half a mile from the Rosemont Metra station. CTA
  • Additional
    Patio/Outdoor Dining

What 5,648 people are saying

Sugar Factory - Rosemont reviews from people who’ve dined at this restaurant. Based on recent rating.

Overall ratings and reviews

Reviews can only be made by diners who have eaten at this restaurant

4.1
4.1 based on recent ratings
  • 4Food
  • 4.3Service
  • 4.2Ambience
  • 3.4Value

NoiseModerate

Diners' Choice Awards

  • Northwest Suburbs

    Child-friendly

  • Northwest Suburbs

    Great for scenic views

Review summary

AI-generated from verified diner reviews
Sugar Factory - Rosemont offers a vibrant atmosphere perfect for celebrations, especially birthdays. While the food receives mixed reviews, the presentation and creative drinks captivate guests. Patrons praise the "great service" and "fantastic time" they have, particularly enjoying the desserts and festive ambiance. Ideal for a memorable, albeit pricey, occasion.
5,648 Reviews
  1. OpenTable Diner

    Grand Rapids2 reviews

    5.0

    Dined 2 days ago

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    So much better than the New York location in every way? Our server was MUCH nicer and more attentive, it wasn’t nearly as loud, and the food and drinks came out faster! If you were turned off by the experience in New York, definitely try again here! Great overall experience!!

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  2. OpenTable Diner

    Dallas5 reviews

    4.0

    Dined 2 days ago

    1. Overall 4
    2. Food 5
    3. Service 4
    4. Ambience 5
    Nice place to bring kids to. Food was good but def on pricy side and no kids menus which is odd. The other thing is they already include a 20% gratuity which I don’t agree with. Tipping and the amount you tip is not required. Pay your employees a better wage. The only thing truly awful is the location. There is zero signs going from the outlets to here. Even navigation is pointing you to a direction you can’t go. The parking garage is $15 and that’s basically the only place to park. We almost left bc of the price but decided to see if the restaurant validates the garage which they did. Sugar factory def needs some signs once you enter that complex because coming from the outlets you’d have no idea where it is.

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  3. OpenTable Diner

    Chicago2 reviews

    5.0

    Dined 4 days ago

    1. Overall 5
    2. Food 4
    3. Service 5
    4. Ambience 5
    Server was great! My daughter and her friends had a blast.

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  4. Deanna

    Chicago1 review

    5.0

    Dined 4 days ago

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    We had a fantastic time celebrating a birthday! Can't wait to return!

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  5. Brian VIP

    Grand Rapids98 reviews

    3.0

    Dined 7 days ago

    1. Overall 3
    2. Food 3
    3. Service 3
    4. Ambience 3
    Super cool drinks, yummy food and great service!!!

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  6. Brandi

    Chicago2 reviews

    1.0

    Dined on 16 March 2025

    1. Overall 1
    2. Food 2
    3. Service 1
    4. Ambience 3
    Food/shakes: nothing was a 10 except in presentation. They have a 2 hour time limit and impose a 20% standard gratuity on all guests. Unfortunately their service was sub par, clearing tables at the 1 hr point without asking if we're done with our food and overall rushing us to leave. They have a photographer going to tables which was great as we were celebrating a birthday. Sadly she brought the pics over when our food was brought to the table, I asked if we could eat and then look over pics to decide and was rudely told no. So if I was going to choose a pic I'd end up eating cold food after deciding and paying for it. I opted not to get a pic and I always buy a pic. I've never had Buffalo wings taste so bad, the food was not good; sadly. So if you want great presentation, terrible service, sub par food for a ridiculous amount of money...I highly recommend Sugar Factory.

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  7. Siobhan

    Chicago1 review

    5.0

    Dined on 15 March 2025

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    Great service, waiter and staff were very friendly, food came in a timely fashion.

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  8. OpenTable Diner

    Milwaukee1 review

    5.0

    Dined on 14 March 2025

    1. Overall 5
    2. Food 4
    3. Service 5
    4. Ambience 5
    It was our first time at The Sugar Factory and it was a super fun experience, especially for our kids. The four of us shared a dry ice drink and the kids loved the presentation. My husband had the Super Cheesy Smash Burger. The server kindly warned him that it would be messy, but my husband went for it anyway. He ate it with a fork to avoid getting his hands covered in cheese, but said it was very good. My son had the Carne Asada Tacos and my daughter had Boneless Wings with Zesty BBQ sauce. They ended up trading meals partway through, enjoying a bit of each menu item. I had the Grilled Chicken Sandwich. It was pretty tasty. I thought for certain they would want an elaborate milkshake for dessert, but they were both too full. If we come back, I think we would order several appetizers instead, thereby saving room for the signature desserts. We had great service! The atmosphere was lively and fun. We’ll be back again!

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  9. Ashley

    Chicago1 review

    3.0

    Dined on 9 March 2025

    1. Overall 3
    2. Food 2
    3. Service 5
    4. Ambience 5
    The service was outstanding! But unfortunately, the food was not. Not much flavor on anything.

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  10. OpenTable Diner

    Chicago1 review

    4.0

    Dined on 9 March 2025

    1. Overall 4
    2. Food 5
    3. Service 5
    4. Ambience 5
    Everything was good except the tables are way too small

    Is this helpful?

FAQs

Sugar Factory - Rosemont is rated 4.1 stars by 5648 OpenTable diners.

Yes, you can generally book this restaurant by choosing the date, time and party size on OpenTable.

Make a booking

2 people
19:00
Booked 51 times today
Google Map for Sugar Factory - Rosemont

5445 Park Place, MB Financial Park, Rosemont, IL 60018

Additional information

  • Cross Street
    Bryn Mawr
  • Area
    Rosemont
  • Hours of Operation
    Mon–Fri 4:00 pm–10:00 pm Sat, Sun 11:00 am–10:00 pm
  • Price
    $31 to $50
  • Cuisines
    American, Dessert, Bar / Lounge / Bottle Service
  • Dining style
    Casual Dining
  • Dress code
    Smart Casual
  • Parking details
    Parking is FREE with Sugar Factory validation (up to 24 hours).<br />Valet Parking is available for $10. <br /> <br />MB Financial Park is located at 5501 Park Place Rosemont, IL 60018 <br /> <br />Parking is available in the 8,500 space covered parking garage located between Bryn Mawr and Balmoral Ave.
  • Public transit
    Public Transportation to MB Financial Park MB Financial Park is located at 5501 Park Place Rosemont, IL 60018, a mile from the Rosemont CTA Blue Line stop and about half a mile from the Rosemont Metra station. CTA
  • Payment Options
    AMEX, Discover, Mastercard, Visa
  • Additional
    Patio/Outdoor Dining
  • Privacy policy
  • Terms of Use
  • Impressum
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