Teppan Village Japanese Steakhouse

Review summary

1. D

   David

   London

   5 reviews

   3.0

   5 reviews

   Dined 2 days ago

   1. Overall 3
   2. Food 1
   3. Service 2
   4. Ambience 4

   We visited this restaurant twice within a week, the first time was great but the second time was awful. The chef was poor and we ended up with the wrong steaks. To be fair to the manageress she sorted the bill to reflect the poor service and all credit to her for doing so.
   

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2. P

   Peter

   San Francisco

   6 reviews

   2.0

   6 reviews

   Dined 3 days ago

   1. Overall 2
   2. Food 2
   3. Service 4
   4. Ambience 3

   Two years ago to the month, we dined here and were delighted. The food and preparation were top-notch. This year, not so much. I fear the bean-counters have arrived. The food was less than good. the cuts of meat were not quite AAA, the vegetables not as fresh, and the preparation was subpar. for instance, two years ago the fried rice was, well, fried rice done at the grill at the table. Now it is mostly steamed in the back kitchen then delivered. Not nearly the same. It's hard to put a finger on all the details, but suffice to say, the experience was cheaper this time than last. So disappointing a this was (repeat, was) a great place and a fair deal two years ago, but it is not now. Just mediocre. The steps to cut costs and reduce the experience are sure signs of a restaurant on its way down the drain. I hope they are paying attention to these details. Quality matters, raise the prices if you must, but don't wallow into the mire of mediocrity for that way surely lies your ultimate demise.
   

   Teppan Village Japanese SteakhouseResponded 3 days ago

   Thank you for your feedback, Peter. We’re sorry your experience didn’t meet your expectations. I’d like to address a few inaccuracies however. The quality of meat and vegetables have remained unchanged from our trusted suppliers, with deliveries every other day due to our limited cooler space. Portions and freshness have remained the same for 36 years, so very surprised by your comments. Additionally, we’ve never offered our fried rice table-side, it’s always been prepared in the kitchen to accommodate varying guest allergies, as noted on our menu. We wish you had raised your concerns during your visit so we could have addressed them immediately. While we respect your review, constructive dialogue would have been more helpful. We hope to provide you with a better experience in the future.
   

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3. E

   Edwina

   London

   3 reviews

   3.0

   3 reviews

   Dined 5 days ago

   1. Overall 3
   2. Food 3
   3. Service 2
   4. Ambience 2

   Food was acceptable but we were in and out in 45 mins, and for a party of 3 children and 4 adults got stung by a mandatory 20% gratuity of $125 when the service was only average.
   

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4. K

   Kate

   New York City

   2 reviews

   5.0

   2 reviews

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Sasha was a fabulous and entertaining Teppanyaki chef. Great for a big group wanting some fun with good food or small groups wanting to mingle!
   

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5. M

   Mark

   Toronto

   4 reviews

   5.0

   4 reviews

   Dined on 12 January 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Very good service. Excellent food. A bit too noisy for us
   

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6. J

   Joey

   San Francisco

   4 reviews

   4.0

   4 reviews

   Dined on 6 January 2025

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   Been to your restaurant many times. Always had a nice meal. It would be nice if the chef was more engaging and if the food options were greater especially for those not meat eaters J
   

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7. T

   Trudi

   Devon

   2 reviews

   2.0

   2 reviews

   Dined on 5 January 2025

   1. Overall 2
   2. Food 2
   3. Service 4
   4. Ambience 3

   Good fun and entertaining evening out. Food is average at best and it’s expensive for what it is.
   

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8. L

   Leah

   VIP

   Melbourne

   1 review

   5.0

   1 review

   Dined on 5 January 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great will def do it again while we are staying at Whistler
   

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9. S

   Samuel

   Los Angeles

   2 reviews

   5.0

   2 reviews

   Dined on 5 January 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We had a great time. Nice way to end our ski trip.
   

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10. OT

    OpenTable Diner

    VIP

    New York City

    1 review

    4.0

    1 review

    Dined on 4 January 2025

    1. Overall 4
    2. Food 4
    3. Service 4
    4. Ambience 4

    Food was good as usual. The show quality was more mediocre this time around.
    

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