The Black Swan Ockham

Review summary

1. L

   Lorraine

   London

   1 review

   5.0

   1 review

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our first visit, we’ll def be back. Lovely Sunday lunch. Food was perfect and the service was great too.
   

   The Black Swan OckhamResponded 2 days ago

   Dear Lorraine We are delighted you enjoyed your first visit. We hope to see you soon Stephanie
   

   Is this helpful?

2. l

   lorraine

   London

   63 reviews

   4.0

   63 reviews

   Dined 4 days ago

   1. Overall 4
   2. Food 2
   3. Service 5
   4. Ambience 4

   The vegan sunday roast was overall disappointing - the roast itself was very tastey, the pastry was lovely, but I do get a bit fed up when there is so little protein in a meal, when essentially it is veg with veg, and its a shame when nuts or pulses can easily be added. The roast potatoes were a bit dry, inside and out, and the yorkship pudding (we are vegetarian not vegan, so could have them) were huge but a bit biscuit-like - smaller and not so thin would have been better. The carrots were delicious however. Its not cheap, and then to have to pay £3.50 for an extra (very small jug of gravy) was a bit insulting really. Service was lovely however, really good and its a nice place. Mum liked her roast beef, although also though the roasties were a bit dry.
   

   The Black Swan OckhamResponded today

   Hi Lorraine, Thank you for your review and we will pass on your feedback to the kitchen team. All of our menus are set for us by the company with a strict specification of ingredients and processes to follow, to ensure consistency & safety regarding allergens & dietary requirements. This also goes for our pricing structure which is again set for us. We are pleased though that our front of house team provided you with the great service we expect everyone to receive. We hope to see you again soon. Kind Regards The Black Swan
   

   Is this helpful?

3. J

   Joanne

   London

   1 review

   5.0

   1 review

   Dined on 19 January 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   First visit… hopefully first of many. Wonderful welcome! Great service and lovely food
   

   The Black Swan OckhamResponded 6 days ago

   Hi Joanne, Thank you for the lovely review, We look forward to seeing you again soon! Kind Regards The Black Swan
   

   Is this helpful?

4. D

   David

   Surrey

   2 reviews

   4.0

   2 reviews

   Dined on 18 January 2025

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 5

   We very much enjoyed our meal, which was in complete contrast to our previous visit in December which was not that enjoyable. David
   

   Is this helpful?

5. G

   Gill

   Surrey

   10 reviews

   3.0

   10 reviews

   Dined on 17 January 2025

   1. Overall 3
   2. Food 2
   3. Service 4
   4. Ambience 4

   This pub is a local gem. We’ve dined a few times whilst visiting RHS Wisley. Sadly, this is the first time we’ve had to send one our meals back to the kitchen. The staff were straight on to putting everything right but the replacement was just as inedible. Could be down to choice but disappointingly so much oil dressing. The staff and manager Nathan handle the situation well.
   

   The Black Swan OckhamResponded on 19 January 2025

   Hi Gill, We are sorry to hear that this time we did not live up to previous expectations, We have certainly passed on your feedback to the food team to consider offering the dressing on the side of the dish to give the customer the option of how much they would like. We are pleased to hear that the team ensured this was dealt with & we hope to see you again soon. Kind Regards The Black Swan
   

   Is this helpful?

6. CW

   CathieW

   Surrey

   2 reviews

   1.0

   2 reviews

   Dined on 16 January 2025

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   We were celebrating a friend’s 60th birthday. After a lovely walk at Wisley we were ready for our lunch and we’re not expecting to wait the best part of an hour before being served! The food was not brilliant and portions very small. Desert was burnt and to top it all a very large service charge of £25 was added without our consent. We did not want to ruin the occasion by complaining but will not be returning in a hurry. Such a shame 😥
   

   The Black Swan OckhamResponded on 17 January 2025

   Dear Mrs W. I am terribly sorry that you didn't enjoy your lunch with us. I understand that you arrived 30 minutes before your bookings and that we accommodated you right away. I am terribly sorry to hear that the food didn't meet your expectations as I did double check with you as well as my colleague that was serving you, as sometimes we make mistakes and everything is freshly cooked on site, but everyone said that it was fine, If you mentioned it at the time, we would have done everything in our power to satisfy you. The service charge is discretionary and could have been taken off if you were not happy with the service and if you mentioned it, Please once more accept our apologies and we still hope that you will be back. Kind Regards Team Black Swan
   

   Is this helpful?

7. H

   Helen

   London

   3 reviews

   4.0

   3 reviews

   Dined on 12 January 2025

   1. Overall 4
   2. Food 3
   3. Service 5
   4. Ambience 4

   The roast beef was average. The meat was cut too thickly as it wasn’t the leanest the carrots and roast potatoes were fine but the greens were soooo salty !! It could have been hotter . My daughter ordered fish & chips which looked fine My son in law ordered chicken roast and said it was fine The service was excellent and ambiance very good . Altogether we enjoyed our visit and would return ,
   

   The Black Swan OckhamResponded on 16 January 2025

   Hi Helen, Thank you for your feedback. We will certainly pass your feedback onto the kitchen team and we look forward to seeing you again soon. Kind Regards The Black Swan
   

   Is this helpful?

8. a

   anne

   VIP

   London

   11 reviews

   5.0

   11 reviews

   Dined on 8 January 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   warhyaq4t6ejhnzfgnzxfgtjs etrfhgaw4v5wgh78ugcvdfq d5tbyn46uj
   

   The Black Swan OckhamResponded on 16 January 2025

   Thank you for the 5 stars! The Black Swan
   

   Is this helpful?

9. OT

   OpenTable Diner

   Bristol

   2 reviews

   3.0

   2 reviews

   Dined on 5 January 2025

   1. Overall 3
   2. Food 4
   3. Service 3
   4. Ambience 3

   Lovely Sunday roast with friends, the chicken, beef and pork were delicious and very generous for good value. Extra nice because of the red cabbage and pigs in blankets. Unfortunately the service was incredibly slow, less of a concern because we were chatting but it took a lot time for drinks, for food and to pay at the end.
   

   The Black Swan OckhamResponded on 16 January 2025

   Thank you for the review, we are pleased that you enjoyed your food. We will pass your feedback on service times to the team and use this as an example to improve. Kind Regards The Black Swan
   

   Is this helpful?

10. s

    sally

    New York City

    1 review

    5.0

    1 review

    Dined on 4 January 2025

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Really tasty food . Service friendly. Recommend booking as popular
    

    The Black Swan OckhamResponded on 6 January 2025

    Dear Sally Thank you for the lovely feedback. We hope to see you soon. Kind regards The black swan
    

    Is this helpful?