The Capital Grille - Hartford

Review summary

1. R

   Randy

   Greater Boston

   3 reviews

   5.0

   3 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Hostess and Alexandra our waitstaff for this evening were very cordial. They handled all our party’s requests during the evening very efficiently. The tuna and sea bass entrees were delightfully plated and cooked to everyone’s satisfaction. Excellent service throughout the entire night.
   

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2. MS

   MicheleS

   VIP

   New York City

   2 reviews

   5.0

   2 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great pizza and service. Will definitely go back soon
   

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3. DC

   DarwinC

   VIP

   Chicago

   7 reviews

   3.0

   7 reviews

   Dined 4 days ago

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 5

   I’ve been to this Capital Grille location many times and have always had great experience. Today, not so much. I hosted lunch for 7 people (including myself) and one of my guests had to send back to the kitchen two times her filet mignon as it was not to the doneness requested. My NY strip steak lacked seasoning, particularly salt, impacting flavor. It was also not as tender as in my past experiences and the presence of connecting tissue made it difficult to chew. I finished just about half of it. I understand that quality can sometimes vary but I thought it maybe helpful for the restaurant to know.
   

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4. S

   Stephanie

   New York City

   6 reviews

   5.0

   6 reviews

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Sarah was great. Friendly and knowledgeable. Great birthday dinner for our son!
   

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5. A

   Antay

   VIP

   New York City

   104 reviews

   4.0

   104 reviews

   Dined on 10 December 2024

   1. Overall 4
   2. Food 4
   3. Service 3
   4. Ambience 4

   Usually reliable for a tasty and luxe business lunch, today the Capital Grille was off its game.
   

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6. L

   Lori

   VIP

   Las Vegas

   6 reviews

   5.0

   6 reviews

   Dined on 8 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The most incredible food and service. 5 star experience
   

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7. D

   Dean

   Greater Boston

   6 reviews

   5.0

   6 reviews

   Dined on 4 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our server Ron was outstanding and made our evening
   

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8. J

   J Paul

   New York City

   17 reviews

   5.0

   17 reviews

   Dined on 4 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Service and excellent food at Capital Grille, a fine steakhouse.
   

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9. J

   Jessica

   New York City

   2 reviews

   5.0

   2 reviews

   Dined on 2 December 2024

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   Macie was absolutely amazing, she went above & beyond! Very cute confetti was on the table saying “Happy Birthday” it was so adorable! Food was mixed reviews from the table. Filet & Salmon were very dry which was very disappointing. But the NY Strip was amazing and the Scallops with Lobster & risotto was delightful.
   

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10. B

    Brennden

    New York City

    13 reviews

    3.0

    13 reviews

    Dined on 28 November 2024

    1. Overall 3
    2. Food 3
    3. Service 1
    4. Ambience 3

    Although we expected the venue to be packed, I feel that it was not properly prepared for the large crowd. This is surprising, considering they did an excellent job marketing their Thanksgiving availability. Unfortunately, the service we received when we sat down was poor. We had to wait 45 minutes for our food, and during that time, the waiter never refilled my water. When our food finally arrived, the dish that my wife specifically mentioned she was allergic to—almonds—was on her plate. Fortunately, the runner immediately took it back. However, when our waiter returned, he rudely only spoke to me and completely disregarded my wife, whose food was incorrect. He blamed the chef and left again. Because of this, my wife and I decided to take both meals to go. When my wife informed him of our decision, he dismissed her, saying, “Your food is coming out now,” ignoring what she had just told him. The managing partner came over to apologize for our experience. We explained that our main issue was the waiter's attitude after the incident, rather than the incorrect food—particularly because it involved a food allergy, which should always be taken seriously. Even while we were speaking with the managing partner, the waiter continued to address only me and not my wife. The managing partner did comp our meals for the evening, which we appreciated, although we were willing to pay. Despite this being the worst experience we’ve had at The Capital Grille, we plan to give them another chance in the future.
    

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