The Capital Grille - Jacksonville

Review summary

1. J

   Joey

   Coastal Georgia

   3 reviews

   4.0

   3 reviews

   Dined 2 days ago

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 5

   Steak was excellent but sides were just okay. Service was outstanding. I have eaten there several times and this was not my favorite. However the desserts and wine were very delicious. Will definitely go back.
   

   Is this helpful?

   Report
2. OT

   OpenTable Diner

   Chicago

   1 review

   5.0

   1 review

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   While I am a returning client, it was my husband's first time at CG. It exceeded his expectations and "knocked his socks off". He has the bone in ribeye medium, potatoes au gratin and the onion soup starter. I had the lump crab meat appetizer, the special offering Lobster tail from South Africa and a small in house cut filet medallion. Absolutely gorgeous food. Eve was our server; and what a perfect pairing of personalities. She's amazing, engaging and a sparkling personality who clearly loves what she does. When we return we will ask for Eve. I encourage you to as well. We noted other clients were regulars & enjoy a pleasant relationship with their servers. This is not often found in our world today. I'd give her a raise and bonus, she's spectacular. Many happy returns for a Peaceful and Prosperous New Year. And many thanks to Eve and all involved for making our experience a wonderful memory.
   

   • 
   • 
   • 
   • 

   Is this helpful?

   Report
3. K

   Karen

   Jacksonville

   2 reviews

   5.0

   2 reviews

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Service was amazing! Everyone in our party had steak that was cooked perfectly.
   

   • 

   Is this helpful?

   Report
4. E

   Elizabeth

   Jacksonville

   10 reviews

   5.0

   10 reviews

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Fabulous as always! Dan and his crew are stellar and we will be back! Merry Christmas!
   

   Is this helpful?

   Report
5. L

   Lisa

   Jacksonville

   1 review

   5.0

   1 review

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Capital Grille never disappoints always amazing food and service! We love this restaurant, we always go out on Christmas Eve to Capital Grille as it truly is a wonderful place to celebrate our Christmas Eve
   

   Is this helpful?

   Report
6. W

   William

   VIP

   Orlando

   10 reviews

   5.0

   10 reviews

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great food & service. Excellent atmosphere. Desire for customers to have a great time.
   

   Is this helpful?

   Report
7. C

   Camille

   Jacksonville

   15 reviews

   5.0

   15 reviews

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   As usual the food and service were excellent. Alex our server was wonderful!
   

   Is this helpful?

   Report
8. G

   Glen

   VIP

   Jacksonville

   6 reviews

   3.0

   6 reviews

   Dined 6 days ago

   1. Overall 3
   2. Food 4
   3. Service 2
   4. Ambience 1

   We dined on Christmas Eve. The only option available was outdoor seating (the area was enclosed but felt like a tent). The service was being 'shared' by two waiters, however, one greeted us to let us know and he never came back to our table after that. Service was not up to Capital Grille standards so we are not sure if they were short-staffed or what was the issue. We put in our appetizer and soup order and finished those. The soups were served in a standard 'cup' size which was fine, but to charge $17 for a cup of lobster bisque was unacceptable. The lobster bisque was not up to par and lacked flavor (or sherry). I almost always order lobster bisque if it's on the menu and have never paid that much for a cup of soup. The waiter never returned to take our main course order so we stopped him and reminded him we needed to order our mains. The saving grace was the Porterhouse for 2. It was cooked to perfection, but took over 45 minutes to receive it. Unfortunately, it must have been an off night.
   

   Is this helpful?

   Report
9. E

   Erle

   VIP

   Jacksonville

   15 reviews

   2.0

   15 reviews

   Dined 6 days ago

   1. Overall 2
   2. Food 4
   3. Service 1
   4. Ambience 4

   Service extremely slow. Waited an hour and half for food. They were very busy but that’s no excuse. If you can’t handle the volume don’t book the tables. Instead of a special occasion I spent the mean apologizing to my wife. This place fine for lunch but a real disappointment for dinner
   

   Is this helpful?

   Report
10. M

    Mary Ann

    VIP

    Jacksonville

    18 reviews

    5.0

    18 reviews

    Dined 7 days ago

    1. Overall 5
    2. Food 5
    3. Service 4
    4. Ambience 4

    Dining at The Capital Grille is always an outstanding experience because of their excellent foood and service.
    

    Is this helpful?

    Report