The Capital Grille - Providence

Review summary

1. A

   Anthony

   Greater Boston

   16 reviews

   5.0

   16 reviews

   Dined today

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We were celebrating my retirement with family! Absolutely amazing experience! From the drinks to the food and service! Thanks to Amanda for providing a wonderful experience for us!
   

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2. M

   Michael

   Pittsburgh

   1 review

   5.0

   1 review

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Ken took good care of us service-wise and Chris the GM was oversees a first class operation. Everything was perfect.
   

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3. M

   Manny

   VIP

   Greater Boston

   3 reviews

   4.0

   3 reviews

   Dined 3 days ago

   1. Overall 4
   2. Food 3
   3. Service 5
   4. Ambience 5

   Ken, our waiter, was fantastic. He made it a great experience.
   

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4. L

   Linda

   VIP

   Greater Boston

   17 reviews

   5.0

   17 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We enjoyed our pre-holiday lunch very, very much. Ken, our server, made our experience exceptional. He was engaging, knowledgeable and very attentive. We are looking forward to the next time and will be sure to request Ken as our server.
   

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5. V

   Valentina

   Miami

   2 reviews

   5.0

   2 reviews

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Everything was great. Service was excellent, we didn’t have to wait, just a great experience.
   

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6. A

   Anthony

   Greater Boston

   4 reviews

   5.0

   4 reviews

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Phenomenal experience. This was my second time coming. I took my mom for her birthday. Jeff was our server and did a terrific job. The experience of going to capital grille for a special occasion is exceptional. You are made to feel so special and catered too. Will be back again, and absolutely loved our experience from food, to service, and ambiance.
   

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7. B

   Bob

   VIP

   Greater Boston

   5 reviews

   3.0

   5 reviews

   Dined 7 days ago

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 3

   Dined at the Legacy Place Capital Grille the night before. Ordered same meal. Legacy was prepared better and tasted better than Providence. Service was better as well at Legacy. Both equally crowded. Table, at Providence, was not ready at reservation time. Bar was not crowded but no direct access to bartenders. Had to continually reach over patron seated at the bar for service. Dinner service at Providence was slow. Slower than normal for a fine restaurant. Had to ask for wine list and then had to flag waiter down to order the wine. We were never offered dessert options, after dinner drinks or coffee. Overall, Providence Capital Grille was a mediocre experience for the expense.
   

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8. M

   Mike

   VIP

   Greater Boston

   65 reviews

   5.0

   65 reviews

   Dined on 13 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Wonderful experience…everything was absolutely perfect!
   

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9. OT

   OpenTable Diner

   Greater Boston

   4 reviews

   4.0

   4 reviews

   Dined on 12 December 2024

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 5

   It has been a while since I been to Capital Grille. It was my sons 21st bday & he is a steak lover! Upon walking in, I was barely greeted by 3 ladies at the podium. That took me back because they are the first faces you see upon walking in & and truthfully, they weren't very inviting. I was thinking geeshh... I hope this doesn't set the tone for the rest of the evening. We were seated, Tom was our server & I have to say he was AMAZING! Friendly, Engaging, Knowledgeable.. A+. My husband & I own 2 restaurants/bars. Customer Service is key! Tom was amazing. I would come back just for him. The 3 ladies are at the desk.. not so much! It was a storm yesterday & people were still out giving business to your restaurant. Not being a pleasant face when you come through the door is a downer! Anyhow... food, drinks & my server was amazing! Thank you ✨️
   

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10. J

    Judy

    VIP

    Houston

    137 reviews

    5.0

    137 reviews

    Dined on 10 December 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Great lunch experience! Staff was amazing and food was delish!!!
    

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