The City Barge

Review summary

1. C

   Catherine

   London5 reviews

   3.0

   Dined 3 days ago

   1. Overall 3
   2. Food 3
   3. Service 2
   4. Ambience 4

   We booked a table for 8pm. The restaurant area of the pub was very busy and it took ages to get served: staff ignored us instead of one coming over and apologising and saying bear with us. Also took us ages to get the bill - so long we were tempted to walk out. The menus was restricted -sold out of choices, so if you go here worth going earlier. Understandable when late in a pub but far less understand was lack of condiments. No salt on the table and when we asked for some the first mill brought to us was empty. That’s really poor - checking every table has a working salt mill is surely basic.
   

   The City BargeResponded 1 day ago

   Hi Catherine, Many thanks indeed for taking the time to leave us a review, I'm sorry we didn't quite get it right on this occasion. Indeed, it was an incredibly busy day with the unseasonal sunshine and post football match rush. Summer levels of trade on winter levels of staff is always going to be challenging, and although we called in all available bodies it's still nowhere near enough. Although the waiter is very experienced it is only his second week here, so again I'm sorry if he wasn't quite quick enough, it does take a little time to learn the ropes. The table certainly did have both salt and pepper at the beginning of the day, so it is a rather sad by the time of your visit one of these had gone missing. We do hope you'll give us another chance. Kind regards, Ian Wright, GM
   

   Is this helpful?

2. r

   robert

   London1 review

   1.0

   Dined 3 days ago

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 1

   Ok busy afternoon but inattentive, lack of staff, food average.
   

   The City BargeResponded 1 day ago

   Hi Robert, Many thanks indeed for taking the time to leave us a review, I'm sorry your visit didn't live up to expectations. Pre the Brentford football game with the unseasonably warm weather did mean that service was stretched, though I'm glad to see that you were able to be seated, have your meal and drinks and be out in just over an hour. When time is of the essence I have to say the kitchen and front of house teams did superbly to achieve this for the supporters, serving a drink or food item every 15 seconds is a remarkable acheivement on what you rightly point out, is winter levels of staff. Unfortunately we can't hire people in February, train them and give them fair hours on the off chance there will be a sunny spell in the first week of March. Kind regards Ian Wright, GM
   

   Is this helpful?

3. J

   John

   London5 reviews

   4.0

   Dined 3 days ago

   1. Overall 4
   2. Food 5
   3. Service 3
   4. Ambience 5

   Excellent menu and meals in a good atmosphere. Good selection of beers, as always, but our server was clearly new and didn’t know anything about what was available… we knew the regular ales and plumped for that.
   

   The City BargeResponded 1 day ago

   Hi John, Many thanks indeed for leaving us a great 4 star review and for your comments about the food and atmosphere. Indeed, we had a couple of new team members on Saturday, with the football and sunshine we got as many bodies as we could in, and we still could have done with more! I'm glad that overall you enjoyed your experience though. Kind regards, Ian Wright, General manager.
   

   Is this helpful?

4. R

   Ribert

   London1 review

   5.0

   Dined on 2 March 2025

   1. Overall 5
   2. Food 3
   3. Service 5
   4. Ambience 4

   3 burgers we had were excellent . Unfortunately , the pork and lamb roasts had far too much gravy swamping the plates . Hummus , bread and olives were vary tasty . Next time , i will ask for gravy on the side .
   

   The City BargeResponded on 3 March 2025

   Hi Ribert, Thank you so much for your positive review and constructive feedback, noted! We hope to see you again soon, have a great week. Kind regards, Ian Wright, General Manager
   

   Is this helpful?

5. A

   Alex

   Hertfordshire13 reviews

   5.0

   Dined on 22 February 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   This was my 2nd visit of the 6 nations and even better this time. Food is great - chicken wings are very good and I have tried a lot of chicken wings!
   

   The City BargeResponded on 24 February 2025

   Hi Alex, Many thanks indeed for taking the time to leave us a fantastic 5 star review and for your kind words about the food. We look forward to welcoming you back again for the next game! Kind regards, Ian Wright, General Manager
   

   Is this helpful?

6. M

   Marie

   London1 review

   5.0

   Dined on 17 February 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Very pleasant Lunch with friends, courteous staff and good food
   

   The City BargeResponded on 17 February 2025

   Hi Marie, Many thanks indeed for taking the time to leave us a fantastic 5 star review and for your kind words about our team. We look forward to welcoming you back again very soon. Kind regards, Ian Wright, General Manager
   

   Is this helpful?

7. A

   Alan

   London14 reviews

   5.0

   Dined on 16 February 2025

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   Lovely pub with good Sunday roasts. Nice ambience. Enjoyed celebrating a birthday
   

   The City BargeResponded on 17 February 2025

   Hi Alan, Many thanks indeed for taking the time to leave us a fantastic 5 star review, and for your kind words about the roasts and ambience. We look forward to welcoming you back again very soon. Kind regards, Ian Wright, General Manager
   

   Is this helpful?

8. S

   Sarira

   London7 reviews

   4.0

   Dined on 15 February 2025

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   when arrived very noisy loud wih kids running and screaming and shouting later they left. In an afternoon on Saturday which we tried to be earlier and had called to see if can go even earlier we were told quiet but that is ok. Service great but each staff seemed mostly in such rush but last one asked if all ok. many thanks. Food compared to price is too high but that is most pubs. At least they have different and more food on the menu. Portions quite small especially sea bass but tastes great.
   

   The City BargeResponded on 17 February 2025

   Hi Sarira, Many thanks indeed for taking the time to leave us a lovely 4 star review and for all the constructive detail, it's great to hear that overall you enjoyed your visit. We hope to see you again very soon, Kind regards Ian Wright, General manager
   

   Is this helpful?

9. A

   Alex

   Hertfordshire13 reviews

   5.0

   Dined on 8 February 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great pub with good food. Service good and their is a good range of beers.
   

   The City BargeResponded on 12 February 2025

   Hi Alex, Thanks for leaving a five star review, whenever you are in the local area the beers are always pouring here! Hope to see you again. Kind regards-Team Barge
   

   Is this helpful?

10. L

    Laura

    London6 reviews

    5.0

    Dined on 2 February 2025

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Excellent roast , beautiful location and great service
    

    • 

    The City BargeResponded on 7 February 2025

    Hi Laura, Thank you for leaving a great five star review, we love to hear we did a fantastic job on your visit, we hope to see you again soon. Kind regards -Reggie Westgate, Assistant manager
    

    Is this helpful?