The Lighterman

Review summary

1. a

   alison

   VIP

   Bedfordshire

   14 reviews

   3.0

   14 reviews

   Dined on 29 November 2024

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 1

   The restaurant was full which is great to see but we couldn’t have a conversation as it was so noisy. So we skipped starter, desert & coffee.
   

   The LightermanResponded on 4 December 2024

   Dear Alison, Thank you for taking the time to leave us your feedback, we truly appreicate it! We take all feedback very seriously, and will take yours into consideration as we strive constantly to improve and elevate our services. We hope to welcome you back again soon. Kind regards, The Lighterman
   

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2. G

   Greg

   Chicago

   1 review

   1.0

   1 review

   Dined on 28 November 2024

   1. Overall 1
   2. Food 4
   3. Service 1
   4. Ambience 4

   Terrible service, waitress was unnecessarily rude, we were served the wrong drink, rather than apologise and correct the mistake, she argued and then slammed a new drink on the table. When we finished our food we were told they needed the table and somebody else had it booked, please and thank you were not used at all in asking us to leave. Very strange experience
   

   The LightermanResponded on 4 December 2024

   Dear Greg, Thank you for taking the time to share your experience with us, as we take all feedback very seriously in an effort to consistently imrpove and elevate our services. This will be looked at; I have also sent you a message privately. Kind regards, The Lighterman
   

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3. D

   Dargis

   Fort Lauderdale

   11 reviews

   5.0

   11 reviews

   Dined on 24 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great restaurant, very pretty, cozy and the food was amazing. We went for their Sunday Roast
   

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   The LightermanResponded on 4 December 2024

   Dear Dargis, Thank you for the lovely feedback, we are so happy to hear you enjoyed your time here with us! We hope to welcome you back again soon. Kind regards, The Lighterman
   

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4. R

   Rita

   London

   6 reviews

   2.0

   6 reviews

   Dined on 25 October 2024

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 2

   I’ve been to The Lighterman a few times before for drinks and love the location, so decided to book for a dinner but unfortunately felt disappointed and rather ripped off by the whole experience. The food was standard pub fayre and was overpriced and a bit dry and uninviting. We ordered a bottle of wine but felt rushed to drink up with our wine glasses being refilled all the time as we had already been told we needed to vacate the table for a certain time. Service was perfunctory and cold and I really didn’t enjoy it at all. There are far better places to eat in the local area.
   

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   The LightermanResponded on 29 October 2024

   Dear Rita, Thank you for taking the time to leave us your feedback. We are saddened to hear your time at The Lighterman was not a positive experience and would love the opportunity to discuss this further with you. I have sent you a message privately. Kind regards, The Lighterman
   

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5. OT

   OpenTable Diner

   London

   1 review

   1.0

   1 review

   Dined on 10 September 2024

   1. Overall 1
   2. Food 5
   3. Service 1
   4. Ambience 3

   Too many huge tables so took a long time to be served. Managed to drop one plate on the floor when it finally arrived, then missed another off … same for all 4 courses … so left … so disappointed, as never experienced that before at the Lighterman and have been a number of times …
   

   The LightermanResponded on 24 September 2024

   Dear Guest, Thank you for taking the time to leave us your feedback. We take all feedbackvery seriously, as it helps us quickly identify issues and resolve them with immediate effect. This will be looked at; I have also sent you a message privately. Kind regards, The Lighterman
   

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6. M

   Matthew

   Brighton

   1 review

   2.0

   1 review

   Dined on 7 August 2024

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 2

   The food is overpricing and the restaurant was understaffed.
   

   The LightermanResponded on 14 August 2024

   Dear Guest, Thank you for taking the time to leave us your feedback, it is greatly appreciated. We are saddened to hear that you did not enjoy your time here at our venue. We take all feedback very seriously, as we strive to constantly improve and elevate our services. This will be looked at; I have also sent you a message privately. Kind regards, The Lighterman
   

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7. ML

   MichaelL

   London

   2 reviews

   1.0

   2 reviews

   Dined on 3 August 2024

   1. Overall 1
   2. Food 2
   3. Service 4
   4. Ambience 2

   Serving staff very nice but the food was poor. Shame as a great location.
   

   The LightermanResponded on 14 August 2024

   Dear Michael, Thank you for taking the time to leave us your feedback, it is greatly appreciated. We are saddened to hear that you did not enjoy your time here at our venue. We take all feedback very seriously, as we strive to constantly improve and elevate our services. This will be looked at; I have also sent you a message privately. Kind regards, The Lighterman
   

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8. SD

   SD1988

   London

   12 reviews

   2.0

   12 reviews

   Dined on 15 July 2024

   1. Overall 2
   2. Food 1
   3. Service 2
   4. Ambience 2

   We got sick! Had the tuna and was very sick that evening. Service was ok, trying to rush us lots but service was slow.
   

   The LightermanResponded on 19 July 2024

   Dear Guest, Thank you for taking the time to leave us your feedback, we are deeply saddened to hear you did not have a positive experience here with us. We take all feedback very seriously and would appreciate the opportunity to discuss this further with you. I have also sent you a message privately. Kind regards, The Lighterman
   

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9. DD

   DenyseD

   London

   2 reviews

   4.0

   2 reviews

   Dined on 15 July 2024

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 3

   Very friendly staff bit noisy with the loud music makes it difficult to talk
   

   The LightermanResponded on 18 July 2024

   Dear Denyse, Thank you for taking the time to leave us some feedback. We are glad you enjoyed your time here and appreciate the feedback you have provided us. We hope to welcome you back again soon. Kind regards, The Lighterman
   

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10. YO

    YvonneO

    London

    37 reviews

    5.0

    37 reviews

    Dined on 11 July 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Great service and food. Lovely outdoor upstairs space overlooking the canal.
    

    The LightermanResponded on 14 July 2024

    Dear Yvonne, Thank you for the lovely feedback, we are so glad you enjoyed your time here! We hope to see you again soon. Kind regards, The Lighterman
    

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