The Lobby - Pinnacle Hotel at the Pier

Review summary

1. C

   Christopher

   Vancouver

   3 reviews

   4.0

   3 reviews

   Dined 1 day ago

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 5

   A very nice meat awesome surroundings real good Christmas Day dinner with the atmosphere to match.
   

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2. R

   Richard

   Vancouver

   13 reviews

   5.0

   13 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   I believe this is the sixth Christmas my brother and I have done brunch on Christmas Day and I see no reason to not come back next year.
   

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3. M

   Mayette

   Vancouver

   1 review

   4.0

   1 review

   Dined 2 days ago

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 4

   My family and I had brunch here on Christmas Day. Really pleased we were able to add a couple of people to the reservation the day before and were seated in the back in a quieter area for bigger groups. Service was great and food was delicious. I had the cobb salad and really enjoyed it. There were no complaints from my family about anything You get two hours free parking in the hotel if you're eating at the restaurant so keep that in mind instead of paying for parking down the street! Would definitely return to try the other dishes I wanted to get but didn't have the room for.
   

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4. M

   Marilyn

   Vancouver

   5 reviews

   5.0

   5 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   The Lobby was an excellent choice for us on Christmas morning. The service was great and the food really good. Thank you for being open and so welcoming.
   

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5. R

   Rhonda

   Vancouver

   11 reviews

   4.0

   11 reviews

   Dined on 17 December 2024

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   We were celebrating a friend's birthday and we had a very good time. The food was fantastic as always! I had their turkey dinner which was very good but it did have some pieces of fat/grizzle on the meat. I also tried their Banana's Foster Cake and it was very light, and not sweet which is was good with me. I would like to see Zero pops there (like Coke Zero or even Pepsi Zero).
   

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6. s

   susan

   Vancouver

   4 reviews

   5.0

   4 reviews

   Dined on 12 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   So good and delicious. Always reliable. I always enjoy myself here. And the food and service is always on point! Can’t wait to come back!
   

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7. G

   Gaynor

   Vancouver

   1 review

   1.0

   1 review

   Dined on 8 December 2024

   1. Overall 1
   2. Food 2
   3. Service 4
   4. Ambience 2

   We have been to the pinnacle several times and this was a disappointment. We were a party of six. We sent back the order mussels twice as first time they were cold, second time they were dry and overcooked. Unfortunately, 4/6 meals were underwhelming. Our server was pleasant and provided excellent service, however, our meals took a very long time. Unfortunately, I don’t think we will be returning anytime soon.
   

   The Lobby - Pinnacle Hotel at the PierResponded on 12 December 2024

   To Gaynor, I am very sorry to hear of your recent dining experience. Your feedback is appreciated and will be reviewed by the team to see how we can be more consistent with our food and service. We hope you have the chance to try us again. Best Regards, Lobby Management Team
   

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8. H

   Helen

   Vancouver

   2 reviews

   4.0

   2 reviews

   Dined on 7 December 2024

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 3

   It was avery loud and service (especially for the drinks was very slow). Portions were also a bit small.
   

   The Lobby - Pinnacle Hotel at the PierResponded on 12 December 2024

   To Helen, Thank you for your review. Sorry to hear service wasn't as prompt as they should be. We appreciate the feedback and hope you have the chance to return. Best Regards, Lobby Management Team
   

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9. L

   Lois

   Vancouver

   6 reviews

   5.0

   6 reviews

   Dined on 6 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   As always, our annual Christmas lunch was fantastic! Craig, our waiter was wonderful! Thank you!!
   

   The Lobby - Pinnacle Hotel at the PierResponded on 12 December 2024

   To Lois, Thank you very much for your review. We're happy you joined us for your annual Christmas lunch, and Craig was able to provide his consistent great service. We hope to see you again! Best Regards, Lobby Management Team
   

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10. L

    Linda

    Vancouver

    6 reviews

    5.0

    6 reviews

    Dined on 5 December 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 4

    Flood is always good Separate bills make this place a winner Larger groups there can be a problem, Not good. As most are couples there is not that many bills Getting the Business is more important
    

    The Lobby - Pinnacle Hotel at the PierResponded on 12 December 2024

    Hello Linda, Thank you for your review and recommendation. We hope to see you and your group again! Best Regards, Lobby Management Team
    

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