The Lobby - Pinnacle Hotel at the Pier

Review summary

1. R

   Rhonda

   Vancouver

   11 reviews

   4.0

   11 reviews

   Dined on 17 December 2024

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   We were celebrating a friend's birthday and we had a very good time. The food was fantastic as always! I had their turkey dinner which was very good but it did have some pieces of fat/grizzle on the meat. I also tried their Banana's Foster Cake and it was very light, and not sweet which is was good with me. I would like to see Zero pops there (like Coke Zero or even Pepsi Zero).
   

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2. s

   susan

   Vancouver

   4 reviews

   5.0

   4 reviews

   Dined on 12 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   So good and delicious. Always reliable. I always enjoy myself here. And the food and service is always on point! Can’t wait to come back!
   

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3. G

   Gaynor

   Vancouver

   1 review

   1.0

   1 review

   Dined on 8 December 2024

   1. Overall 1
   2. Food 2
   3. Service 4
   4. Ambience 2

   We have been to the pinnacle several times and this was a disappointment. We were a party of six. We sent back the order mussels twice as first time they were cold, second time they were dry and overcooked. Unfortunately, 4/6 meals were underwhelming. Our server was pleasant and provided excellent service, however, our meals took a very long time. Unfortunately, I don’t think we will be returning anytime soon.
   

   The Lobby - Pinnacle Hotel at the PierResponded on 12 December 2024

   To Gaynor, I am very sorry to hear of your recent dining experience. Your feedback is appreciated and will be reviewed by the team to see how we can be more consistent with our food and service. We hope you have the chance to try us again. Best Regards, Lobby Management Team
   

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4. H

   Helen

   Vancouver

   2 reviews

   4.0

   2 reviews

   Dined on 7 December 2024

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 3

   It was avery loud and service (especially for the drinks was very slow). Portions were also a bit small.
   

   The Lobby - Pinnacle Hotel at the PierResponded on 12 December 2024

   To Helen, Thank you for your review. Sorry to hear service wasn't as prompt as they should be. We appreciate the feedback and hope you have the chance to return. Best Regards, Lobby Management Team
   

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5. L

   Lois

   Vancouver

   6 reviews

   5.0

   6 reviews

   Dined on 6 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   As always, our annual Christmas lunch was fantastic! Craig, our waiter was wonderful! Thank you!!
   

   The Lobby - Pinnacle Hotel at the PierResponded on 12 December 2024

   To Lois, Thank you very much for your review. We're happy you joined us for your annual Christmas lunch, and Craig was able to provide his consistent great service. We hope to see you again! Best Regards, Lobby Management Team
   

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6. L

   Linda

   Vancouver

   6 reviews

   5.0

   6 reviews

   Dined on 5 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Flood is always good Separate bills make this place a winner Larger groups there can be a problem, Not good. As most are couples there is not that many bills Getting the Business is more important
   

   The Lobby - Pinnacle Hotel at the PierResponded on 12 December 2024

   Hello Linda, Thank you for your review and recommendation. We hope to see you and your group again! Best Regards, Lobby Management Team
   

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7. G

   Grant

   Vancouver

   4 reviews

   5.0

   4 reviews

   Dined on 5 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Very attentive server. Large portions well prepared. Good value for your dollar
   

   The Lobby - Pinnacle Hotel at the PierResponded on 12 December 2024

   To Grant, Thank you for your recognition of our team along with the appreciation for the value provided. We hope to see you again! Best Regards, Lobby Management Team
   

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8. R

   Rose

   Vancouver

   29 reviews

   4.0

   29 reviews

   Dined on 2 December 2024

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 4

   Food other than yorkshires which were burnt and not up to normal standard was excellent and restaurant was noisier than normal. Waitress was outstanding but was not able to get kitchen to replace over cooked yorkshires.
   

   The Lobby - Pinnacle Hotel at the PierResponded on 12 December 2024

   To Rose, Thank you for your review. I apologize for the issue with the Yorkshire, but glad the team was able to correct the issue, and you enjoyed the rest of your dining experience. We hope to see you again!. Best Regards, Lobby Management Team
   

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9. S

   Sane

   Vancouver

   7 reviews

   3.0

   7 reviews

   Dined on 30 November 2024

   1. Overall 3
   2. Food 3
   3. Service 4
   4. Ambience 4

   I had the worst espresso martini I’ve ever had at The Lobby and will for sure never order it again. It was quite disappointing actually for a nice restaurant like so. The food and service were good, but the portion of food was on the small side for sure.
   

   The Lobby - Pinnacle Hotel at the PierResponded on 2 December 2024

   Dear Guest, I am glad to hear you enjoyed the food served and guest service provided. It’s unfortunate to that you did not enjoy your drink. Were you able to let our team know, as we can always remake or replace a drink if it’s not satisfactory. We hope to make things right during your next visit. Best Regards, The Lobby Restaurant Team
   

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10. E

    Emily

    Vancouver

    1 review

    1.0

    1 review

    Dined on 28 November 2024

    1. Overall 1
    2. Food 1
    3. Service 2
    4. Ambience 3

    A member of our parties food was ice cold when delivered to our table (the lamb dish). To the point that it was obvious it had been cooked and frozen again. Waitress offered to have the dish remade, but we had already waited 40 mins at that point. We asked to speak to the manager and have the meal removed from the bill. The meal was removed from the bill, but the side dish was still charged. Other meals we had also had slightly over cooked steaks.
    

    The Lobby - Pinnacle Hotel at the PierResponded on 12 December 2024

    To Emily, I apologize for the issue incurred when dining with us. We strive to provide delicious food with prompt friendly service. We will take this feedback to our team for review, and hope you have the chance to try us again. Best Regards, Lobby Management Team
    

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