The Lobby - Pinnacle Hotel at the Pier

Review summary

1. J

   Julius VIP

   Vancouver5 reviews

   5.0

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   As a local, often I know exactly what I want and the service is excellent. However, today I was so indecisive on what to order. I was recommended the Local Pork Chop paired with a glass of Cabernet Sauvignon. The fruity notes of cherry and the robust flavors of the grilled pork chop was the ultimate pairing experience. Desert was simplistic and flawless Two scoops of plain Vanilla ice cream and Cappuccino. Such a nice balanced meal.Often as a customer's we forget how important good staff recommendations are. Memorable experience, smooth paced meal, next time you can't decide what to have ask Caitlyn for a unforgettable recommendation. Bon-appetit
   

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2. R

   Roger

   Vancouver1 review

   2.0

   Dined 2 days ago

   1. Overall 2
   2. Food 1
   3. Service 5
   4. Ambience 2

   Bad food quality caused my stomach upset right after I had the meal. This restaurant is on my black list!
   

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3. J

   Julius VIP

   Vancouver4 reviews

   5.0

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Just wanted to give a shout out to Caitlyn & Alexa for keeping us Regulars Happy. Exceptional service even with some computer glitches you two were professional & polite.
   

   The Lobby - Pinnacle Hotel at the PierResponded 5 days ago

   Julius, Thank you very much for your feedback, as well as praise for Caitlyn and Alexa, who are highly valued members of our team, and will appreciate your kind words. Best Regards, Lobby Restaurant Management
   

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4. j

   jennifer

   Vancouver3 reviews

   5.0

   Dined on 8 March 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Always love the lobby with the sincere and friendly service, great and consistent food, it’s one of our favourite neighborhood places to come!
   

   The Lobby - Pinnacle Hotel at the PierResponded 5 days ago

   Thank you for the wonderful review!
   

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5. E

   Elaine

   Vancouver2 reviews

   4.0

   Dined on 28 February 2025

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 3

   3 of us had brunch here last week. We chose Eggs Benedict, Prime Rib Hash and the Mortadella Sandwich, all of which were delicious and generous sized portions. We liked that it wasn't too noisy and we were able to hear each other speak. What made the experience special was the incredible service provided by Craig. He ran the bar and restaurant single-handed and was prompt, knowledgeable and friendly. Even though he was busy as the lunch crowd had started to arrive, he took the time to answer our questions and at the end of the meal presented a complimentary dessert topped with a candle for my friends Birthday. He even sang to her! It made our visit very memorable and we will definitely be back in the future!
   

   The Lobby - Pinnacle Hotel at the PierResponded on 7 March 2025

   To Elaine, Thank you very much for your review. We're glad you enjoyed our dishes so much, and had incredible service by Craig. He is an integral member of our team, and we are so happy to have him serve our guests and make their experience special. We will share you kind words and thanks with him, and look forward to your next visit! Best Regards, Lobby Restaurant Management Team
   

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6. L

   Linda

   Vancouver5 reviews

   5.0

   Dined on 22 February 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We celebrated a birthday luncheon and enjoyed the Cajun chicken sandwich and Cobb salad. Both very good and very good value.
   

   The Lobby - Pinnacle Hotel at the PierResponded on 24 February 2025

   Thank you for celebrating with us! We appreciate your kind words and look forward to welcoming you back soon!
   

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7. M

   Maureen

   Vancouver2 reviews

   5.0

   Dined on 19 February 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   I had three friends come to the North Shore and they had never been to the Pinnacle before. They were impressed with the quantity and quality of the food and the location. Great lunch ... thank you
   

   The Lobby - Pinnacle Hotel at the PierResponded on 20 February 2025

   Thank you for your kind words! We're so glad to hear that you and your friends had a great time. It’s wonderful that the food and location stood out to you. We’d love to have you back soon for another memorable experience!
   

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8. S

   Scott

   Saskatoon1 review

   3.0

   Dined on 16 February 2025

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 3

   The experience was fairly average - the food was filling, though it didn’t particularly stand out. Our only major issue was the dessert - the banana foster cake - which lacked any real flavour of its namesake. We had thought they had mistakenly brought us a carrot cake, but they do not offer that, so it was just a lacklustre finish to the meal.
   

   The Lobby - Pinnacle Hotel at the PierResponded on 19 February 2025

   To Scott, Thank you for your review. I am sorry to hear your dining experience did not meet expectations, in particular the dessert. Your feedback will be reviewed with our culinary team. We hope you have the chance to dine with us again for an experience that is enjoyed. Best Regards, Lobby Restaurant Management
   

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9. D

   Dean

   Vancouver12 reviews

   5.0

   Dined on 15 February 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Service is always exceptional - the set menu for Valentines Day was very good - some excellent pescatarian options -
   

   The Lobby - Pinnacle Hotel at the PierResponded on 19 February 2025

   Thank you for the wonderful review!
   

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10. J

    Julius VIP

    Vancouver4 reviews

    5.0

    Dined on 13 February 2025

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 4

    Although I am a regular, Every once and a while someone really goes out of their way to create an extraordinary meal. Thank you Alexa for your wonderful recommendation. Fresh lemonade w/ mint, Bacon Mushrooms Angus Cheese burger with side of coleslaw. The burger was cooked to perfection and the service was impeccable.
    

    The Lobby - Pinnacle Hotel at the PierResponded on 19 February 2025

    Thank you for sharing such a wonderful review! We're so happy to hear that Alexa went above and beyond to make your experience memorable. It's great to know you enjoyed the burger and the service. We'll be sure to pass along your kind words to Alexa, and we look forward to welcoming you back for more extraordinary meals!
    

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