The Merchant Kitchen

Review summary

1. T

   Teresa

   VIP

   Jacksonville

   2 reviews

   5.0

   2 reviews

   Dined 5 days ago

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   We really enjoy this restaurant. Food is delicious, especially the Korean chicken. Well worth the wait. Service is also excellent
   

   The Merchant KitchenResponded 4 days ago

   Hi Teresa :) thank you so much! We hope to see you again soon, Happy holidays! The Merchant Kitchen
   

   Is this helpful?

   Report
2. P

   Paul

   VIP

   Chicago

   2 reviews

   4.0

   2 reviews

   Dined 6 days ago

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 5

   Always a great atmosphere before a gane ir concert. The food and seevice are always great
   

   The Merchant KitchenResponded 4 days ago

   Thank you very much Paul :), we're so glad that you had a nice time with us. Hope to see you again soon! Happy holidays, The Merchant Kitchen
   

   Is this helpful?

   Report
3. C

   Candice

   Manitoba

   1 review

   5.0

   1 review

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Fabulous food, French 75’s are outstanding, fabulous service, steps from the arena, what’s not to love!! Try it you’ll love it!
   

   The Merchant KitchenResponded 4 days ago

   Thank you Candice! We are so very happy that you enjoyed everything during your visit :). Stop by for a French 75 anytime! Happy holidays, The Merchant Kitchen
   

   Is this helpful?

   Report
4. C

   Cass

   Manitoba

   2 reviews

   1.0

   2 reviews

   Dined on 15 December 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   I had high hopes for this restaurant based on its ambiance and reputation, but unfortunately, our experience fell short in several ways. We visited as a party of seven, and to our surprise, we were seated in a booth that we had to share with another family. This made for a very cramped and uncomfortable dining experience. The service also left much to be desired. Our waitress seemed unfamiliar with the menu, which was particularly disappointing given that I have celiac disease and rely on knowledgeable staff to guide me toward safe options. To add to this, drinks were forgotten, and it took 20 minutes before I had to remind them. Finally, the pricing was astonishingly high for what was offered. For example, a glass of house wine was $20, which felt excessive for what is usually a reasonably priced option. While the atmosphere was pleasant, I expected much better service and attention to detail given the premium pricing. I hope management takes this feedback seriously to improve future customer experiences.
   

   The Merchant KitchenResponded on 17 December 2024

   Hi Cass, I'm so sorry to see that your experience with us didn't live up to our reputation. We would like to acknowledge that our seating arrangements on the night you visited were non-ideal, and we're sorry that you were put in a booth with another couple. We definitely do take this feedback seriously, and it is something that has discussed with our team. We would love if you gave us another opportunity to have a great experience, if you would kindly email us (the email is on our "contact" part of our website), we will figure out a way to make your next visit with us better. Warmly, The Merchant Kitchen
   

   Is this helpful?

   Report
5. S

   Sanjay

   Manitoba

   3 reviews

   5.0

   3 reviews

   Dined on 12 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Great staff.. would go back. The food was great. Some of the dishes a little spicy for my friends.
   

   The Merchant KitchenResponded on 17 December 2024

   Thank you Sanjay for your kind words :). We're glad you had a nice time with your friends, and we can definitely modify some of the dishes to be milder next time. Happy holidays! -The Merchant Kitchen
   

   Is this helpful?

   Report
6. M

   Myrna

   Toronto

   3 reviews

   5.0

   3 reviews

   Dined on 10 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Very good and personable service. We were waited on promptly and they went to check on the dource of several items from the chef when asked ( e.g. source of the oysters ) , compact but well curated and delicious menu. We had tuna tartare with fried plantain " tostones" ( very decent portion for 2), and the Dan Dan noodles ( don't miss it !) and Thai fried rice. Both main courses were well balanced deliciously spiced and generous portion. I also had a cocktail called " Smoke and sweet" with a sprecialty mezcal, beet and pineapple juice, lime,mint...think of a mohito jacked up. Outstanding mixologist on staff. Super chef. This restaurant is well worth it's ranking.
   

   The Merchant KitchenResponded on 13 December 2024

   Hi Myrna! Wow! Thank you so much for leaving us such a great review. We're so happy that you enjoyed your dinner and also one of our new winter cocktails. A lot of love, teamwork and workshopping goes into each drink and it seems like it has paid off :) Happy holidays! -The Merchant Kitchen
   

   Is this helpful?

   Report
7. A

   April

   Manitoba

   1 review

   5.0

   1 review

   Dined on 5 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 3

   Delicious food. Great place for sharing a variety of foods and tasty cocktails. Left full and happy.
   

   The Merchant KitchenResponded on 5 December 2024

   Hi April, thank you so much for the great review! We're glad you got the chance to try many items across our menu with your group. Happy holidays! Warmly, The Merchant Kitchen
   

   Is this helpful?

   Report
8. J

   Jennifer

   Manitoba

   2 reviews

   5.0

   2 reviews

   Dined on 3 December 2024

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 5

   Food arrived quick and was delicious! Staff were busy, but very friendly and pleasant. It was a great place to catch up with a great friend.
   

   The Merchant KitchenResponded on 6 December 2024

   Thank you Jennifer for the great review! We're glad you had a nice time and hope to see you again soon :) Happy holidays, The Merchant Kitchen
   

   Is this helpful?

   Report
9. C

   Carol

   Manitoba

   1 review

   5.0

   1 review

   Dined on 14 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Everything was fabulous from start to finish! Amber, the host and GM was so accommodating and lovely! Ethan our server was possibly the best server we’ve ever had. He was polite attentive and just so personable. We will definitely be back again thank you so much for this experience!
   

   The Merchant KitchenResponded on 29 November 2024

   Hi Carol, thank you so much! I'm very happy to hear you had such an amazing experience visiting us. Ethan said that you were an absolute pleasure to serve. Excited for your next visit! Warmly, Bridget
   

   Is this helpful?

   Report
10. T

    Tony

    VIP

    London

    10 reviews

    3.0

    10 reviews

    Dined on 13 November 2024

    1. Overall 3
    2. Food 5
    3. Service 2
    4. Ambience 3

    I asked for a gap between my starter and main course and got an affirmative reply - but unfortunately I hadn’t finished my starter when my main course arrived. Food was delicious but felt completely rushed.
    

    Is this helpful?

    Report