The Roycroft Inn

Review summary

1. C

   Carl

   VIP

   New York City

   1 review

   5.0

   1 review

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 3

   By a cheesey bar in the best room in the inn the owners have changed the ambience of the restaurant and not for the better.
   

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2. E

   Ed

   Upstate NY

   1 review

   5.0

   1 review

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The Christmas brunch was excellent. Food was excellent and choice was great.
   

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3. R

   Reed

   San Diego

   2 reviews

   5.0

   2 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We had a fantastic experience at the Roycroft! Our server provided excellent service and was very personable which made the time spent enjoyable and filled with many laughs.
   

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4. A

   Acushla

   Greater Boston

   4 reviews

   5.0

   4 reviews

   Dined 5 days ago

   1. Overall 5
   2. Food 4
   3. Service 4
   4. Ambience 5

   Wonderful holiday brunch. Bottomless mimosas and good food.
   

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5. j

   joe

   VIP

   New York City

   11 reviews

   5.0

   11 reviews

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Short ribs are the best. hot fudge sunday is a must. Our waiter TJ was great also.
   

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6. B

   Bonnie

   New York City

   2 reviews

   5.0

   2 reviews

   Dined on 17 December 2024

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   Burger night - had burgers- tasty with fresh lettuce, tomato and onion. Excellent service. We enjoyed the new craftsman lounge, along with the tasteful Christmas decorations. A nice evening out.
   

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7. S

   Sarah

   New York City

   2 reviews

   1.0

   2 reviews

   Dined on 16 December 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 2

   Disappointing Experience at the Roycroft Inn We were excited to enjoy a festive holiday girls’ dinner at the Roycroft Inn, expecting beautiful decor, great food, and a special evening. Unfortunately, the experience fell far short of expectations. The entire meal took nearly two hours, primarily due to painfully slow service. Both our drinks and food took an unreasonably long time to arrive, and our waiter was rarely at our table except to offer repeated excuses for the delays. To make matters worse, my friend’s leftovers sat unboxed on a counter for over 20 minutes until we had to bring it to our waiter’s attention ourselves. By that point, we declined to have it wrapped up. While the setting is lovely, the lack of attentive service left us feeling disappointed and underwhelmed. For a restaurant of this reputation, we expected much better.
   

   The Roycroft InnResponded 3 days ago

   Thank you for sharing your experience at the Roycroft Inn. We sincerely apologize that your recent visit did not meet your expectations, especially during such a festive occasion. We understand how important timely service is, and we are sorry to hear that your meal took longer than anticipated. Your feedback regarding the delays and lack of attention from our staff is concerning and will be addressed with our team to ensure improvements are made. While we're glad you appreciated the lovely setting, we regret that the service overshadowed your experience. We value your feedback and hope you will consider giving us another chance to provide you with the exceptional dining experience you deserve. Warm regards, Katie, General Manager
   

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8. M

   Michael

   Phoenix

   2 reviews

   2.0

   2 reviews

   Dined on 14 December 2024

   1. Overall 2
   2. Food 4
   3. Service 4
   4. Ambience 2

   Well....funny when I received this request for a review, it labeled the event "Friday Music in the Craftsman". I don't recall any mention of that when it was booked. Needless to say, the birthday dinner and conversation was drowned out by the five piece musical group (string instruments). The musicians were talented but the (1) the room is small; (2) the room was very crowded (tables very close together - barely room for the servers to move around) and the noise level high; (3) the musical group used amplifiers on all the instruments....the combination made it virtually impossible to hear any conversation. We assume that we were not the only table to ask if the musicians could turn down the volume....after their initial break, the musical group told the customers...if you don't like the volume please leave....well...we did. And not likely to return to The Roycroft Inn.
   

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9. A

   Ann

   Upstate NY

   2 reviews

   5.0

   2 reviews

   Dined on 11 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Wonderful experience. Beautiful Christmas decorations and ambiance. Enjoyed our meals...get a White Christmas drink!!!! Delicious. Eric, our server, was very professional and accommodating. Emma, our bartender, was friendly and did a great job. Will be coming back again soon.....when we don't have lake effect snow! 3 feet has already fallen, and more to come!
   

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10. L

    Linda

    New York City

    1 review

    5.0

    1 review

    Dined on 8 December 2024

    1. Overall 5
    2. Food 3
    3. Service 5
    4. Ambience 3

    Lamb was dry. Prime rib excellent. Table far away from buffet. Sides were basic. Much variety for deserts. Service excellent.
    

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