The Shrimp Factory

Review summary

1. J

   John

   Baltimore

   12 reviews

   3.0

   12 reviews

   Dined 2 days ago

   1. Overall 3
   2. Food 3
   3. Service 2
   4. Ambience 2

   Average food. Restaurant is not in good shape. Service was below average. Getting a check and getting out took way too long.
   

   Is this helpful?

   Report
2. B

   Becky

   New Mexico

   31 reviews

   5.0

   31 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   We enjoyed our lunch and had a great waitress. We had oysters, fish sandwich and shrimp jambalaya. We will definitely return to The Shrimp Factory the next time we visit Savannah.
   

   Is this helpful?

   Report
3. D

   Debbie

   Naples

   1 review

   5.0

   1 review

   Dined on 1 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We just had the most pleasant and delicious meal at the Shrimp Factory!! We had made a reservation through Open Table and we were greeted and seated immediately and were brought water without asking. There were so many dishes on the menu that looked yummy. Luckily for us, the food for a large party next to us came out while we were looking at the menu so we were able to preview several dishes. Our wonderful server, Kayla, helped us with our choices and we ultimately selected the calamari appetizer and the Shrimp Alfredo and Crab Stuffed Flounder. Everything was delicious! The calamari came out lightning fast and was hot and crispy. . Our entrees were cooked to perfection ; the portions were generous and the flounder and shrimp was incredibly fresh. Even the rice and asparagus that came with the flounder was perfectly cooked and delicious. However the highlight of our meal was the excellent service provided by Kayla!! Even though she was also serving the large party, her service was outstanding!! She kept our drinks full and perfectly timed the delivery of our appetizer and entree. We wish we could give Kayla 10 stars!! Her personality was so bubbly and friendly!!! While we can’t brag on Kayla enough, we want to give a shout out to each employee who interacted with us (even briefly) for being so hospitable. Our only complaint is that we didn’t try the Shrimp Factory until our last night. Our next trip to Savannah we will definitely go there first!! Thank you Kayla and the rest of the staff for making our first trip to this beautiful city so memorable!!
   

   The Shrimp FactoryResponded on 11 November 2024

   Thank you for sharing such a fantastic experience! We're thrilled that you enjoyed every aspect of your visit, from the delicious calamari, Shrimp Alfredo, and Crab Stuffed Flounder to the perfectly cooked sides. It’s wonderful to hear that Kayla’s attentive and friendly service made your meal even more memorable—she’ll be delighted by your kind words! We’re honored to have been part of your first trip to Savannah and can’t wait to welcome you back next time. Thank you for choosing The Shrimp Factory and for the glowing review!
   

   Is this helpful?

   Report
4. M

   Mark

   Tampa

   1 review

   5.0

   1 review

   Dined on 30 September 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our server Taylor, and the food were amazing. The location right on the banks of the Savannah river topped it off!
   

   The Shrimp FactoryResponded on 7 October 2024

   Thank you for your kind words! We’re so happy to hear that Taylor and the food made your experience memorable, and that you enjoyed the beautiful riverfront location. Hope to see you again soon!
   

   Is this helpful?

   Report
5. S

   S

   Charleston

   1 review

   1.0

   1 review

   Dined on 28 September 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 2

   I recommend the rockefeller oysters and fried seafood. We don't recommend ordering the low country boil. It was bland.
   

   • 

   The Shrimp FactoryResponded on 30 September 2024

   Thank you for your feedback! We're glad you enjoyed the Rockefeller oysters and fried seafood. We appreciate your thoughts on the low country boil and will work on improving its flavor. We hope to see you again soon!
   

   Is this helpful?

   Report
6. D

   Dawn

   Pittsburgh

   5 reviews

   4.0

   5 reviews

   Dined on 24 September 2024

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 3

   Food was very good. Fried green tomatoes are very tasty. Hubby enjoyed the filet and I enjoyed at spinach salad with shrimp. Our server was fantastic and made great recommendations.
   

   The Shrimp FactoryResponded on 30 September 2024

   Thank you for sharing your experience! We're delighted to hear you both enjoyed your meals, and that the fried green tomatoes and spinach salad were a hit. It’s wonderful to know your server made the experience even better with great recommendations. We hope to welcome you back soon!
   

   Is this helpful?

   Report
7. Y

   YOLANDA

   Coastal Georgia

   1 review

   5.0

   1 review

   Dined on 19 September 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Food was excellent. Best shrimp and grits I’ve ever had! My husband had the shrimp po boy and loved it. We both enjoyed the hush puppies with the pimento cheese. Excellent.
   

   • 
   • 
   • 
   • 

   The Shrimp FactoryResponded on 23 September 2024

   Thank you for your fantastic review! We're thrilled to hear you loved the shrimp and grits and that both you and your husband enjoyed your meals. We hope to welcome you back soon for more delicious food!
   

   Is this helpful?

   Report
8. T

   Tevie

   West Palm Beach

   23 reviews

   5.0

   23 reviews

   Dined on 13 September 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Lovely atmosphere love your food loved everything about the restaurant
   

   The Shrimp FactoryResponded on 23 September 2024

   Thank you for your wonderful review! We're thrilled to hear you loved everything about the restaurant. We look forward to seeing you again soon!
   

   Is this helpful?

   Report
9. S

   Susan

   Liverpool

   44 reviews

   vip
   2.0

   44 reviews

   Dined on 9 September 2024

   1. Overall 2
   2. Food 2
   3. Service 3
   4. Ambience 1

   Good very very average, limp fries and overcooked food. Ordered drinks but as we had read the Georgia legislation which said ID required if you may be considered under age yet we were refused drinks at age 70 and 61. Everyone in the restaurant was evidently well over 50. They lost out on revenue of $40 worth of drinks and the related tip simply because they decided to apply legislation without any proper consideration. A drink might’ve made the food more palatable… We left the restaurant and went to a bar for a drink, guess what no ID check for two alcoholic cocktails. Interestingly we ate out tonight at a fabulous place without any mention of ID - why?.. because we are clearly of age!
   

   The Shrimp FactoryResponded on 12 September 2024

   Thank you for your feedback. We’re sorry to hear that your experience with the food wasn’t as expected. Regarding the ID check, our staff was following company policies and Georgia legislation to ensure compliance. This requires that a patron must have a valid ID on their person to purchase alcohol. Other restaurants and bars may not comply with these laws, but our company takes them seriously. We understand this may have been frustrating, and we appreciate your understanding of the process. We’ll continue working to improve all aspects of our service and hope you’ll consider giving us another chance in the future.
   

   Is this helpful?

   Report
10. J

    John

    Coastal Georgia

    1 review

    3.0

    1 review

    Dined on 7 September 2024

    1. Overall 3
    2. Food 4
    3. Service 3
    4. Ambience 3

    Lady cleaning the table next to us rude and it was disgustingly dirty She simply smeared the table with a filthy towel
    

    The Shrimp FactoryResponded on 12 September 2024

    Thank you for bringing this to our attention. We sincerely apologize for the unpleasant experience with the table cleaning and the staff member's behavior. Your feedback is important, and we will address this with our team to ensure higher standards of cleanliness and professionalism moving forward.
    

    Is this helpful?

    Report