The Shrimp Factory

Review summary

1. J

   Justin

   Greensboro

   1 review

   5.0

   1 review

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Loved everything about this place. Would certainly recommend
   

   The Shrimp FactoryResponded today

   Thank you so much for your kind words! We're thrilled to hear you had such a great experience and appreciate your recommendation. We look forward to welcoming you back again soon!
   

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2. J

   Janice

   Richmond

   3 reviews

   5.0

   3 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The steamed shrimp and crab legs were cooked perfectly..some of the best seafood we had ever eaten and our server was awesome! We will definitely be back!
   

   The Shrimp FactoryResponded today

   Thank you for your wonderful feedback! We're thrilled to hear you enjoyed the steamed shrimp and crab legs, and that your server made the experience even better. We can't wait to have you back again for more delicious seafood! See you soon!
   

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3. k

   kim

   Orlando

   3 reviews

   4.0

   3 reviews

   Dined 5 days ago

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 4

   We enjoyed our meal. Looked forward to celebrating New Year’s Eve there but thought the restaurant was brightly lit which took away from the atmosphere. They have one of my favorite desserts on the menu, bananas foster. However, we were told they weren’t serving it because of the holiday.
   

   The Shrimp FactoryResponded today

   Thank you for sharing your experience with us! We're glad you enjoyed your meal and appreciate your feedback. We understand how the lighting can impact the atmosphere, and we'll take that into consideration moving forward. We're sorry you were unable to enjoy your favorite dessert, bananas foster, due to the volume we experience during the holiday. We hope to have it available for you on your next visit! Thank you for choosing us, and we look forward to welcoming you back soon!
   

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4. R

   Rachel

   Coastal Georgia

   7 reviews

   5.0

   7 reviews

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We had a great time for new years. We will visit again
   

   The Shrimp FactoryResponded today

   We're so glad to hear you had a great time ringing in the new year with us! We can't wait to welcome you back for another visit soon. Thank you for choosing us, and we look forward to seeing you again!
   

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5. M

   Maria

   New York City

   4 reviews

   1.0

   4 reviews

   Dined 6 days ago

   1. Overall 1
   2. Food 4
   3. Service 1
   4. Ambience 3

   While the food was pretty good, our experience was ruined by a very aggressive and weirdly uptight server. No “Hostess city” environment here
   

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6. m

   mike

   Greater Boston

   4 reviews

   4.0

   4 reviews

   Dined 6 days ago

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 4

   Nice spot on the quieter end of River Street, food was very good and service was great. Would recommend for seafood options.
   

   The Shrimp FactoryResponded today

   Thank you for the wonderful review! We're so glad to hear you enjoyed both the food and service. We truly appreciate your recommendation and are happy that you found us on the quieter end of River Street. We look forward to serving you again soon and providing more great seafood options!
   

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7. A

   Annie

   Indiana

   12 reviews

   4.0

   12 reviews

   Dined 6 days ago

   1. Overall 4
   2. Food 3
   3. Service 4
   4. Ambience 4

   A bit disappointing. Everything we ordered was either very salty or very spicy hot. Even the breading on my son's fish fry was a bit spicy. Not everyone enjoys foods super salty or supeer spicy, and I am one of them.
   

   The Shrimp FactoryResponded today

   Thank you for sharing your feedback, and we’re sorry to hear that your meal didn’t meet expectations. We aim to create a flavorful experience, but it is not our intention to have too salty or spicy food. We appreciate your input and will pass it along to our kitchen team to ensure we have options that cater to all preferences. Please don’t hesitate to let your server know about any preferences you have for less salt or spice in the future, and we’ll do our best to accommodate. We hope to welcome you back soon!
   

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8. D

   Dylan

   Coastal Georgia

   1 review

   5.0

   1 review

   Dined on 21 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Exceptional. Fantastic service. Will be sending guests here very often.
   

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9. R

   Robert

   Chicago

   6 reviews

   3.0

   6 reviews

   Dined on 13 December 2024

   1. Overall 3
   2. Food 4
   3. Service 4
   4. Ambience 2

   The food and service were very good. But having two doors open when it was below 50 degrees outside meant we were cold enough to be uncomfortable throughout the meal — even with our coats on the whole time. All we wanted to do was finish and leave. Even though we enjoyed the food, it wasn’t enough to make up for how uncomfortable we were (especially considering the prices). We don’t plan to return.
   

   The Shrimp FactoryResponded on 16 December 2024

   Thank you for your feedback, and we're sorry to hear that your experience was affected by the temperature. We understand how important comfort is when dining, and we will certainly look into ensuring better temperature control for our guests, especially during colder months. We’re glad to hear you enjoyed the food and service, but we completely understand how the discomfort impacted your overall experience. We truly appreciate your input and hope you might give us another chance in the future.
   

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10. A

    Alice

    San Francisco

    1 review

    5.0

    1 review

    Dined on 6 December 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Second time eating here and the food is always excellent. Staff just as amazing. Would recommend for sure !
    

    The Shrimp FactoryResponded on 9 December 2024

    It’s great to hear that your second visit lived up to expectations! Consistent quality food and excellent service are key to a great dining experience. Thanks for the recommendation!
    

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