The Shrimp Factory

Review summary

1. E

   Evan

   Kansas City

   3 reviews

   3.0

   3 reviews

   Dined 7 days ago

   1. Overall 3
   2. Food 3
   3. Service 2
   4. Ambience 3

   Reservation was for a Tuesday night. Restaurant was not busy at 4:30 but understaffed. Value for the $ was simply not there. Our waitress was attentive, but working too hard given she had very little help. Too many restaurants in this high-traffic tourist area to not be a better experience.
   

   The Shrimp FactoryResponded 1 day ago

   Thank you for your feedback. We truly appreciate you taking the time to share your experience. We're sorry to hear that the service and value didn't meet your expectations during your visit. Our team works hard to provide the best possible experience, and we understand that understaffing can sometimes affect service. We are always looking for ways to improve and will certainly consider your comments as we strive to offer a more seamless dining experience. We hope you'll give us another try in the future!
   

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2. T

   Tracy

   Charlotte

   4 reviews

   5.0

   4 reviews

   Dined on 24 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   I LOVE this restaurant!! No trip to Savannah is complete. We started with the stuffed mushrooms. OMG! They just melt in your mouth. Then moved on the shrimp and oysters. They were crispy and delicious. But I’ll have to say my favorite was those hush puppies!! Fried crispy on the outside and nice and fluffy on the inside. This was my birthday trip and we were only in town for one night, and what a memorable night it was!!
   

   The Shrimp FactoryResponded 1 day ago

   Thank you so much for the kind words, and we're so honored to have been part of your birthday celebration! We're thrilled to hear you enjoyed the stuffed mushrooms, shrimp, oysters, and of course, the hush puppies! It sounds like it was a wonderful night, and we're happy we could make it even more memorable for you. We hope to see you again on your next trip to Savannah! Happy belated birthday!
   

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3. K

   Kevin

   Chicago

   38 reviews

   vip
   4.0

   38 reviews

   Dined on 24 November 2024

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 3

   I eat here often when in town as the food is always good as is the service. I always have the 1lb. Shrimp peel and eat, there is something about their cocktail sauce that sets it apart from others (bbq sauce in it maybe?) Which I really enjoy. So I'll keep coming back.
   

   The Shrimp FactoryResponded 1 day ago

   Thank you so much for your kind words and for being a regular guest! We're thrilled to hear you enjoy the shrimp peel and eat and our signature cocktail sauce. We take pride in offering great food and service, and it's wonderful to know we’re consistently meeting your expectations. We look forward to welcoming you back again soon for another great meal!
   

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4. J

   Joseph

   New York City

   2 reviews

   4.0

   2 reviews

   Dined on 23 November 2024

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 2

   Upon entering were a little leary, it can use updating as well as a thorough deep cleaning. The Hostess was very accommodating and allowed us to choose where we sat even though they were busy. Now the food....the menu had a lot of choices so we tried a number of items. The fried fish dishes were very good as well as the crab stuffed flounder. The shrimp and lobster dish was delicious. The calamari was cooked perfectly and the fried green tomatoes also good. Will definitely return. Hopefully they address the cleanliness.
   

   The Shrimp FactoryResponded 1 day ago

   It’s great to hear that you enjoyed the food and that the service was excellent. It sounds like the staff made a positive impact, which is always a big part of a good experience. However, I can understand your concerns about cleanliness, especially with the bathrooms. We truly appreciate your input and hope to have the opportunity to welcome you back for an even better visit soon.
   

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5. J

   John

   Baltimore

   12 reviews

   3.0

   12 reviews

   Dined on 22 November 2024

   1. Overall 3
   2. Food 3
   3. Service 2
   4. Ambience 2

   Average food. Restaurant is not in good shape. Service was below average. Getting a check and getting out took way too long.
   

   The Shrimp FactoryResponded 1 day ago

   It sounds like your experience didn't meet expectations, and I can understand how frustrating that must have been. We will take your feedback into consideration as we address the service and maintenance issues to improve for future guests. Thank you for sharing your experience.
   

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6. B

   Becky

   New Mexico

   31 reviews

   5.0

   31 reviews

   Dined on 21 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   We enjoyed our lunch and had a great waitress. We had oysters, fish sandwich and shrimp jambalaya. We will definitely return to The Shrimp Factory the next time we visit Savannah.
   

   The Shrimp FactoryResponded 1 day ago

   It sounds like a wonderful experience at The Shrimp Factory! Oysters, fish sandwiches, and shrimp jambalaya sound like a great choice. Glad to hear you'll be returning on your next visit to Savannah!
   

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7. J

   James

   Atlanta Metro

   11 reviews

   vip
   4.0

   11 reviews

   Dined on 20 November 2024

   1. Overall 4
   2. Food 4
   3. Service 3
   4. Ambience 2

   A great legacy seafood restaurant in Savannah. Have been here many times over the years and the food is great and prices still reasonable. Get the platter and an Artillery Punch! The greeting and hostess seating could have been better and the service was fine but has been better in the past. Great, enjoyable meal, though. One thing I'm not digging is new, very bright white LED lighting... the place is super bright and it detracts from the old school ambiance we used to enjoy. I'd sure have a lighting consultant come redesign the interior lighting to correct that.
   

   The Shrimp FactoryResponded 1 day ago

   Thank you so much for your loyal patronage over the years and for sharing your feedback. We're thrilled to hear that you've enjoyed many great meals with us! We absolutely appreciate your thoughts on the lighting — we strive to create the best atmosphere for our guests, and your comments are invaluable. We will definitely take your suggestion about the lighting into consideration as we continue to enhance our space. We're glad you still enjoyed your meal, and we look forward to welcoming you back soon!
   

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8. D

   Debbie

   Naples

   1 review

   5.0

   1 review

   Dined on 1 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We just had the most pleasant and delicious meal at the Shrimp Factory!! We had made a reservation through Open Table and we were greeted and seated immediately and were brought water without asking. There were so many dishes on the menu that looked yummy. Luckily for us, the food for a large party next to us came out while we were looking at the menu so we were able to preview several dishes. Our wonderful server, Kayla, helped us with our choices and we ultimately selected the calamari appetizer and the Shrimp Alfredo and Crab Stuffed Flounder. Everything was delicious! The calamari came out lightning fast and was hot and crispy. . Our entrees were cooked to perfection ; the portions were generous and the flounder and shrimp was incredibly fresh. Even the rice and asparagus that came with the flounder was perfectly cooked and delicious. However the highlight of our meal was the excellent service provided by Kayla!! Even though she was also serving the large party, her service was outstanding!! She kept our drinks full and perfectly timed the delivery of our appetizer and entree. We wish we could give Kayla 10 stars!! Her personality was so bubbly and friendly!!! While we can’t brag on Kayla enough, we want to give a shout out to each employee who interacted with us (even briefly) for being so hospitable. Our only complaint is that we didn’t try the Shrimp Factory until our last night. Our next trip to Savannah we will definitely go there first!! Thank you Kayla and the rest of the staff for making our first trip to this beautiful city so memorable!!
   

   The Shrimp FactoryResponded on 11 November 2024

   Thank you for sharing such a fantastic experience! We're thrilled that you enjoyed every aspect of your visit, from the delicious calamari, Shrimp Alfredo, and Crab Stuffed Flounder to the perfectly cooked sides. It’s wonderful to hear that Kayla’s attentive and friendly service made your meal even more memorable—she’ll be delighted by your kind words! We’re honored to have been part of your first trip to Savannah and can’t wait to welcome you back next time. Thank you for choosing The Shrimp Factory and for the glowing review!
   

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9. M

   Mark

   Tampa

   1 review

   5.0

   1 review

   Dined on 30 September 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our server Taylor, and the food were amazing. The location right on the banks of the Savannah river topped it off!
   

   The Shrimp FactoryResponded on 7 October 2024

   Thank you for your kind words! We’re so happy to hear that Taylor and the food made your experience memorable, and that you enjoyed the beautiful riverfront location. Hope to see you again soon!
   

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10. S

    S

    Charleston

    1 review

    1.0

    1 review

    Dined on 28 September 2024

    1. Overall 1
    2. Food 1
    3. Service 1
    4. Ambience 2

    I recommend the rockefeller oysters and fried seafood. We don't recommend ordering the low country boil. It was bland.
    

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    The Shrimp FactoryResponded on 30 September 2024

    Thank you for your feedback! We're glad you enjoyed the Rockefeller oysters and fried seafood. We appreciate your thoughts on the low country boil and will work on improving its flavor. We hope to see you again soon!
    

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