The Wildflower Restaurant at The Fairmont Chateau Whistler

Review summary

1. N

   Nicole

   VIP

   Vancouver

   2 reviews

   1.0

   2 reviews

   Dined 3 days ago

   1. Overall 1
   2. Food 1
   3. Service 2
   4. Ambience 1

   This was such a disappointing experience. We came to the wildflower to host a work Christmas party. Drinks took over 30 minutes and were delivered to guests at staggered times, not to mention two drinks had to be remade. Food also took a long time and was ultimately disappointing especially for the price point. Our server was friendly and apologetic however it didn’t compensate for the overall poor experience and quality of the food.
   

   The Wildflower Restaurant at The Fairmont Chateau WhistlerResponded 1 day ago

   Dear Nicole, Thank you for taking the time to tell us about your experience at the Fairmont Château Whistler. I am sorry that your experience did not meet your expectations; especially with the food wait times and accuracy of your drinks please allow me to express my sincerest apologies. At Fairmont, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Wildflower Manager
   

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2. C

   Carmen

   VIP

   Vancouver

   5 reviews

   5.0

   5 reviews

   Dined on 9 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excellent service. Good for family with children. Kids enjoyed their food from the kid’s menu. Delicious food from the main menu.
   

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3. J

   Jean-Philippe

   VIP

   Charlotte

   29 reviews

   5.0

   29 reviews

   Dined on 8 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Food was delicious and healthy portion. Many attractive options on the menu. Very friendly service.
   

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4. N

   Nimisha

   Toronto

   1 review

   2.0

   1 review

   Dined on 8 December 2024

   1. Overall 2
   2. Food 4
   3. Service 2
   4. Ambience 3

   We chose Wildflower to celebrate a special occasion and since we were staying at the Fairmont we trusted this would be a great experience. We arrived and were asked if we were there for any special reason (we told the hostess - and I had written in the booking it was for a career milestone). In the end this question didn't lead anywhere, as I would have expected perhaps congratulations to be written on the dessert or something (which has happened at other restaurants). Or at the very least for the server to comment on it in some way, but that didn't happen. The drinks were delicious but took very long to arrive. I asked for slices of lemon for our sparkling water, I had to ask another three times before it arrived. Even though there weren't very many patrons in the restaurant our food was very delayed in arriving. The server apologized to my husband but did not speak to the table. I actually had to ask for the dessert menu when the two servers were busy talking to each other (I am guessing they were getting ready to close the restaurant rather than helping the customers who were still there). Not every one we encountered gave bad service but overall we were very disappointed. The food was exceptional but the lack of service really ruined the whole experience.
   

   The Wildflower Restaurant at The Fairmont Chateau WhistlerResponded 1 day ago

   Dear Nimisha, Thank you for taking the time to tell us about your experience at the Fairmont Château Whistler. I am sorry that your experience at the Wildflower restaurant did not meet your expectations; please allow me to express my sincerest apologies. At Fairmont, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Wildflower Manager
   

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5. OT

   OpenTable Diner

   Seattle

   1 review

   1.0

   1 review

   Dined on 29 November 2024

   1. Overall 1
   2. Food 2
   3. Service 3
   4. Ambience 4

   American Thanksgiving was terrible. The mashed potatoes were whipped so much they were like glue. The turkey was dry and tasted old. The food must have been sitting all evening. It was not a good value.
   

   The Wildflower Restaurant at The Fairmont Chateau WhistlerResponded on 29 November 2024

   Dear Valued Guest, Thank you for taking a moment to share your comments. We were disappointed that you felt The wildflower did not meet your expectations. It is important to us that each guest experience is memorable. We have shared your feedback with our culinary team to make adjustments for future experiences. We truly appreciate your valuable review and can assure you that your comments have been taken very seriously. Kind Regards, The Wildflower Manager
   

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6. C

   Christina

   Seattle

   1 review

   2.0

   1 review

   Dined on 29 November 2024

   1. Overall 2
   2. Food 1
   3. Service 2
   4. Ambience 4

   The dinner ended up being $100/person which was ridiculous given that the whole experience was below average. The salads arrived 15 minutes before our cocktails. The short ribs were very fatty and tough. Several pieces were not edible. The Thanksgiving dinner was not better or worse than any average Thanksgiving dinner. Our server was friendly but very slow. After she asked twice how the short ribs tasted, we shared that they were fatty and tough. We were charged the full $50+ for that meal. We will not go back. Whistler has many other dining options that are superior both in quality and value.
   

   The Wildflower Restaurant at The Fairmont Chateau WhistlerResponded on 29 November 2024

   Dear Christina, Thank you for sharing feedback on the service shortfalls you encountered during your visit to the Wildflower restaurant. I will review your comments with our service team so we can ensure we are meeting our guests’ expectations. We truly appreciate your valuable feedback and hope that we can welcome you back to the Wildflower to demonstrate you the warm and hospitable service that we are known for. Kind Regards, Wildflower Manager
   

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7. M

   Marco

   Hawaii

   9 reviews

   5.0

   9 reviews

   Dined on 20 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great experience overall. The 3 course fall menu was amazing.
   

   The Wildflower Restaurant at The Fairmont Chateau WhistlerResponded on 29 November 2024

   Thank you for the 5 star rating!
   

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8. S

   Sandra

   VIP

   Vancouver

   19 reviews

   5.0

   19 reviews

   Dined on 10 November 2024

   1. Overall 5
   2. Food 4
   3. Service 4
   4. Ambience 4

   I love the food in this restaurant, especially the new creative vegan and vegetarian dishes vegan gnocchi however changed and it’s not as good as it used to be. We had a nice experience here. The food has improved in the last few years.
   

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9. M

   Martin

   VIP

   Vancouver

   30 reviews

   5.0

   30 reviews

   Dined on 18 October 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We were seated in The Grill Room and had the 4 course Prix Fixe menu. The server was awesome - attentive, knowledgeable and friendly. We would gladly return. Keep up the excellent work. The food was excellent with seasonal offerings and well prepared. See you on our next trip.
   

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10. J

    Jared

    E. Tennessee

    1 review

    5.0

    1 review

    Dined on 15 October 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Great restaurant and very accommodating for children. This was our first time bringing our 3 kids to a nice restaurant and the staff was very friendly and patient with them. We even witnessed a waiter performing card tricks for a child seated at another table. I think this will be our new Thanksgiving tradition while we’re living in Canada!
    

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