The Wilmington

Review summary

1. C

   Claudia

   London

   1 review

   1.0

   1 review

   Dined 3 days ago

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 2

   Unfortunately, we had a pretty disappointing experience. The venue itself is quite average and didn’t live up to the expectations we had for a more unique gastropub experience. Rather commercial and average. We had to return a truly terrible starter, and then the behavior of one of the staff completely soured the atmosphere of our dinner. We were seated next to the ordering station, which wasn’t ideal as our two very young kids were naturally moving around a bit and occasionally obstructing the servers. To make things easier for everyone, we politely asked to be moved to a nearby table that had just been freed up. Unfortunately, our request was met with a rude and passive-aggressive response from the waiter. It was clear that he was tired and overwhelmed, but this doesn’t excuse such behavior toward guests who are simply trying to find a solution that works for everyone. People working in public-facing roles need to maintain professionalism, even on tough days, or take a break when needed to avoid situations like this.
   

   Is this helpful?

   Report
2. A

   Anita

   Raleigh

   2 reviews

   5.0

   2 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We loved this warm and charming neighborhood restaurant. It was recommended by a friend who travels to London often. The food was great, the staff could not have been more friendly. It was out of the touristy area of the city and we Felt safe and relaxed. Highly recommend 😊 cheers 🍻
   

   Is this helpful?

   Report
3. S

   Scott

   London

   1 review

   4.0

   1 review

   Dined 5 days ago

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   Really delightful pub with welcoming atmosphere and solid menu. Good for families amd dogs
   

   The WilmingtonResponded 4 days ago

   Thank you for the review Scott Team Wilmo
   

   Is this helpful?

   Report
4. k

   kate

   London

   1 review

   1.0

   1 review

   Dined 6 days ago

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 3

   Waited an hour for our main course and had to leave before actually getting to eat it
   

   Is this helpful?

   Report
5. T

   Terrie

   London

   2 reviews

   5.0

   2 reviews

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   All the family enjoyed every part of the experience at the Wilmington, thank you to the lovely waitress and compliments to the two chefs.
   

   The WilmingtonResponded 4 days ago

   Thank you for the lovely review Terrie Team Wilmo
   

   Is this helpful?

   Report
6. Z

   Zoe

   Norfolk/Suffolk

   4 reviews

   5.0

   4 reviews

   Dined on 19 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   This was absolutely perfect! Just as I hoped. The welcome was warm and the table was lovely and festive to walk into. The food quality was really good and I loved how the staff had clearly chosen to have fewer bookings and more quality experiences. This time of year, group meals can be so disappointing because every restaurant is like a factory, churning people through. We were able to really relax and enjoy our time together at our table. Savour each course, with a nice rest in between one. Thank you Wilmington for a wonderful end of work and start of the festive holidays.
   

   The WilmingtonResponded 4 days ago

   Thank you for the wonderful comments Zoe, we're glad you and your group enjoyed your festive celebrations with us and we hope to see you all again in the New Year Team Wilmo
   

   Is this helpful?

   Report
7. J

   Jill

   Kent

   9 reviews

   5.0

   9 reviews

   Dined on 15 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Fabulous Sunday lunch, great wine list, excellent service. Very good value
   

   The WilmingtonResponded 4 days ago

   Thank you for the great feedback Jill Team Wilmo
   

   Is this helpful?

   Report
8. A

   Anne-Marie

   Worcestershire

   3 reviews

   4.0

   3 reviews

   Dined on 14 December 2024

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 4

   Fabulous attentive service, fabulous food. It was noisy but the fact it was busy is testimony to how good it is. Couldn't fault pre theatre dinner. The batter on the Fish n Chips was divine
   

   The WilmingtonResponded 4 days ago

   Thank you Anne-Marie for the lovely review, please come and see us again when Christmas is over! Team Wilmo
   

   Is this helpful?

   Report
9. O

   Olivia

   Surrey

   2 reviews

   4.0

   2 reviews

   Dined on 14 December 2024

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 2

   The food was excellent and fairly priced. We arrived early but were seated straight away. It was very noisy but it was near Christmas and several parties were there
   

   The WilmingtonResponded 4 days ago

   Thank you for the review Olivia Team Wilmo
   

   Is this helpful?

   Report
10. J

    Janet

    London

    1 review

    5.0

    1 review

    Dined on 12 December 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Please pass on our thanks to Josh for looking after us so we’ll this lunchtime. He was so welcoming and helpful and nothing was too much trouble. Service like that makes a huge difference.
    

    The WilmingtonResponded 4 days ago

    Thank you for the wonderful comments Janet, it was a pleasure having you and I hope we see you again soon. Josh & Team Wilmo
    

    Is this helpful?

    Report