Thom Thom Steak & Seafood Restaurant

Review summary

1. K

   KERRY

   New York City

   3 reviews

   1.0

   3 reviews

   Dined 1 day ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 3

   I ordered chicken and it was not cooked it was red. Kids food was cold fries and cheeseburger I never complained but I could not eat raw chicken so I I did not eat At all I was shocked what they severed . The waiter advised they were understaffed so they just took off the bill obviously bc I could not even eat it
   

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2. C

   Christine

   New York City

   1 review

   2.0

   1 review

   Dined 2 days ago

   1. Overall 2
   2. Food 4
   3. Service 2
   4. Ambience 1

   Although we had a reservation we were sat upstairs without any other diners at an 8 top table when there was 6 of us. The room itself was cold & the ceiling was a mess with water damage. The only heat was from an in the wall heater which was blowing so hard I had to put my hair up to keep it from blowing on my face. If you weren’t in line of the heated wind then you were cold. Our waitress was very sweet but had on knowledge of the menu. Thankfully the food was excellent.
   

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3. G

   G

   New York City

   9 reviews

   3.0

   9 reviews

   Dined 2 days ago

   1. Overall 3
   2. Food 4
   3. Service 4
   4. Ambience 3

   The food was very good and the value was what one would expect from a steakhouse However we were seated under a speaker and the noise made it very difficult to talk to each other.Worse than a wedding reception. We complained 3x and finally threatened to get up and seat ourselves at another table.That did the trick ! But towards the end of our meal the music started up again. I asked the waiter why he thought that we came to the restaurant .He responded that " it was probably because of the food."I said that's right.If I wanted to hear loud music I would go to a concert or sit in my car with the radio on. What a shame. The experience should have been so much better if somebody had the foresight to understand that people did not come to listen to Christmas songs .I guess that they don't understand the concept of background music.
   

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4. A

   Angel

   New York City

   80 reviews

   4.0

   80 reviews

   Dined 3 days ago

   1. Overall 4
   2. Food 4
   3. Service 3
   4. Ambience 3

   The appetizer sampler was pretty good. Calamari was my favorite. The lamb chops were very small so if you are hungry do not order those. When the restaurant was busy is when we realized there was only 1 waitress for 13 tables. We were neglected for a while and I know she was doing best she could but customers pay good money for service and it was lacking. They did make good on the error and treated us to dessert.
   

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5. J

   Julie

   VIP

   New York City

   7 reviews

   2.0

   7 reviews

   Dined 4 days ago

   1. Overall 2
   2. Food 2
   3. Service 4
   4. Ambience 1

   I took my parents here for their anniversary and we had a horrible experience. Our server was extremely nice & personable but he never came to check on our table, ever. We were a party of 7 and we all got alcoholic beverages and he never came back to ask us if we wanted another round and he didn’t even fill up our waters. I don’t fault him though because the place was packed and I think he was the only server in the entire restaurant - management set him up for failure and he would do much better at another restaurant. Our reservation was at 6:15 and we didn’t leave there until 8:30. Our appetizer came out fairly quickly and we placed our dinner order before the appetizer came out but we had to wait a full hour for our dinners to come out - not ok. The food was horrible. We got the sampler appetizer and the shrimp was mushy and the calamari so small and crunchy that it just tasted like fried empty rings. Only good part of it was the meatball. We then ordered steaks, scallops, lobster, and a shrimp dish. The shrimp again was mushy. The steaks were o-k. Nothing to write home about. We also got crispy fried onions, Mac & cheese and creamed spinach for sides. The onions were good but the Mac & cheese was bland and burnt. I love a crispy top of a Mac & cheese but this was dried and burnt and gross. The creamed spinach had a mound of parm cheese on it which dried it out and just ruined it. Without the parm cheese, it had potential. Overall I don’t think anyone in my party will be coming back to this restaurant. Definitely not worth the money.
   

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6. S

   Steve

   San Francisco

   3 reviews

   3.0

   3 reviews

   Dined 4 days ago

   1. Overall 3
   2. Food 5
   3. Service 1
   4. Ambience 3

   I called before making the reservation to ask about gluten free options. I was told that the skirt steak is not gluten free because of the marinade but the other steaks were fine. When I ordered a filet, the waitress wasn’t sure if the sauces were gluten free. I asked her to check. She didn’t come back. 30 minutes later I had to find her. She hadn’t checked, just put the order in. None of the sauces were gluten free so I had it plain. Then when she asked if we wanted dessert, I asked if any were gluten free. Again she said she didn’t know. When I asked if she could find out, she said none of them were except ice cream. In this day and age when so many are gluten free, I would hope that staff would be more knowledgeable about their menu. Also, it makes me nuts when people who come in after are served before you. That being said, the food we got was very good.
   

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7. J

   Joanne

   VIP

   New York City

   21 reviews

   5.0

   21 reviews

   Dined on 14 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   I frequently go to this restaurant. There is always good food and good service. Never disappointed.
   

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8. M

   Michael

   New York State

   7 reviews

   5.0

   7 reviews

   Dined on 7 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   I can always count on a great meal and great service. I’m never disappointed
   

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9. G

   Gennifer

   New York City

   15 reviews

   5.0

   15 reviews

   Dined on 7 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Always a great time with great food . We really enjoy the steak & the bang bang shrimp
   

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10. R

    Ruth

    VIP

    New York City

    228 reviews

    4.0

    228 reviews

    Dined on 30 November 2024

    1. Overall 4
    2. Food 5
    3. Service 3
    4. Ambience 2

    Excellent food and value. Service was good, but there is a definite need of renovation.
    

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