Tommy Bahama Restaurant & Bar - Mauna Lani, Big Island

Review summary

1. D

   Donella

   VIP

   Phoenix

   16 reviews

   5.0

   16 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   There was a corporate event with live music at the restaurant the night we were there. The music was extremely loud. Other than the noise, everything was great.
   

   Is this helpful?

2. C

   Charlene

   VIP

   Chicago

   81 reviews

   5.0

   81 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Tommy’s is our favorite restaurant on the island. The food is great and the staff are wonderful. As I have said before they have the best Mac crusted Mahi Mahi on the island.
   

   Tommy Bahama Restaurant & Bar - Mauna Lani, Big IslandResponded 1 day ago

   Greetings Charlene, Thank you for your amazing review and for making Tommy Bahama Mauna Lani your favorite restaurant on the island! We're so glad you enjoyed your meal and service. The macadamia-crusted Mahi Mahi is a standout, and we’re thrilled you love it as much as we do. We can’t wait to welcome you back for another fantastic meal! Best, Tommy Bahama Guest Services
   

   Is this helpful?

3. E

   Elizabeth

   VIP

   Hawaii

   10 reviews

   5.0

   10 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 4

   Very loud at lunch today, hard to hear my dining companion speak, and we were seated outside. The server never refilled my water glass, which sat empty for 30 minutes until I asked. But the food was fabulous, like always. It was worth the drive up from Kona.
   

   Tommy Bahama Restaurant & Bar - Mauna Lani, Big IslandResponded 1 day ago

   Hello Elizabeth, Thank you for your feedback! We're pleased to hear that your meal was fabulous, as always, and that the drive was worth it. We sincerely apologize for the noise and the delay in refilling your water—this is certainly not the experience we aim to provide. We’re sharing your comments with management to address with the team and hope to provide a more seamless experience on your next visit! Sincerely, Tommy Bahama Guest Services
   

   Is this helpful?

4. N

   Neil

   New York City

   21 reviews

   5.0

   21 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Fantastic dinner and great drinks. Wait service as usual was phenomenal
   

   Tommy Bahama Restaurant & Bar - Mauna Lani, Big IslandResponded 1 day ago

   Hey Neil, Thank you for your kind words! We're overjoyed that you had a fantastic dinner at Tommy Bahama Mauna Lani and enjoyed your beverages. We're excited to share your compliments with the team and look forward to seeing you again soon! Warmest regards, Tommy Bahama Guest Services
   

   Is this helpful?

5. J

   Jeff

   Hawaii

   11 reviews

   4.0

   11 reviews

   Dined 2 days ago

   1. Overall 4
   2. Food 3
   3. Service 5
   4. Ambience 3

   Excellent service, descent food, noisy, pricy Always a good enough time.
   

   Is this helpful?

6. T

   Tom

   Wilmington

   7 reviews

   4.0

   7 reviews

   Dined 2 days ago

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 4

   Enjoyed a very nice dinner that outpaced our expectations. Nothing is inexpensive in Hawaii but we found the dinner to be a good value for this area. Our server (Faith) was friendly and helpful. Mahi mahi and the Thai shrimp and scallops were good meal choices. The live music was nice. Our only disappointment was the noise which was so loud it was hard to hear the music. Given the prominence of this complaint over years of reviews, it seems the management has no interest in addressing the issue.
   

   Tommy Bahama Restaurant & Bar - Mauna Lani, Big IslandResponded 1 day ago

   Greetings Tom, Thank you for your thoughtful review! We're so glad you enjoyed your Mahi Mahi and Thai shrimp & scallops and that Faith provided friendly and helpful service. We appreciate your feedback on the noise level and apologize for allowing it to affect your experience. We have shared your comments with leadership and hope to have the opportunity to welcome you back for a more relaxing visit in the future! Best, Tommy Bahama Guest Services
   

   Is this helpful?

7. C

   Courtney

   St. Louis

   2 reviews

   5.0

   2 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 5

   This restaurant was great. The food and drinks were top notch. Great ambiance with live music and it's so nice to sit in an open to the outside air place
   

   Tommy Bahama Restaurant & Bar - Mauna Lani, Big IslandResponded 1 day ago

   Hi Courtney, Thank you for your 5-star rating! We're thrilled you enjoyed your meal, beverages, and the ambiance at Tommy Bahama Mauna Lani. Nothing creates a great dining experience like the perfect blend of live music and fresh air. We can't wait to host you again soon for another wonderful visit! Thank you, Tommy Bahama Guest Services
   

   Is this helpful?

8. b

   barb

   VIP

   Phoenix

   78 reviews

   5.0

   78 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Great food and service. Drinks were great. Birthday dessert fabulous
   

   Tommy Bahama Restaurant & Bar - Mauna Lani, Big IslandResponded 1 day ago

   Hey barb, Thank you for your glowing review! We're pleased you enjoyed your meal, beverages, and birthday dessert. We hope your celebration at Tommy Bahama Mauna Lani was truly special, and we hope to welcome you back for more memorable moments soon! Warmest regards, Tommy Bahama Guest Services
   

   Is this helpful?

9. G

   Gary

   VIP

   Orange County

   20 reviews

   5.0

   20 reviews

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Sat on front row patio table watching sunset. Mahi mahi special was delicious!
   

   Tommy Bahama Restaurant & Bar - Mauna Lani, Big IslandResponded 1 day ago

   Greetings Gary, It sounds like you had a perfect evening at Tommy Bahama Mauna Lani! Watching the sunset from the patio while enjoying your Mahi Mahi special—what could be better? We're so glad you had a great experience and hope to see you again soon! Best, Tommy Bahama Guest Services
   

   Is this helpful?

10. P

    Pam

    Portland

    4 reviews

    5.0

    4 reviews

    Dined 5 days ago

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Tommy’s is always reliable and the food is great. Busy place so a little loud.
    

    Tommy Bahama Restaurant & Bar - Mauna Lani, Big IslandResponded 1 day ago

    Hello Pam, Thank you for your kind words! We're honored you can always count on Tommy Bahama Mauna Lani for a great meal. We appreciate your understanding about the lively atmosphere and are sharing your comments with management. We hope to welcome you back for another enjoyable visit soon! Sincerely, Tommy Bahama Guest Services
    

    Is this helpful?