True Food Kitchen - El Segundo

Review summary

1. R

   Raven

   Los Angeles

   4 reviews

   5.0

   4 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Wonderful time, amazing staff and tasty food! Would definitely recommend.
   

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   True Food Kitchen - El SegundoResponded 1 day ago

   Thank you for your review, Raven! We're happy to hear you had a wonderful time and enjoyed the amazing staff and tasty food. We appreciate your recommendation!
   

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2. V

   Valerie

   Los Angeles

   15 reviews

   5.0

   15 reviews

   Dined on 5 February 2025

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 4

   The food was excellent , particularly the meatloaf - best ever! Would have liked to have had a coffee refill, but apart from that, great restaurant!
   

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   True Food Kitchen - El SegundoResponded on 7 February 2025

   Thank you for your review, Valerie! We are delighted to hear you enjoyed the meatloaf and appreciate your feedback on the coffee refill. We look forward to serving you again in the near future.
   

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3. C

   Charles

   Los Angeles

   3 reviews

   5.0

   3 reviews

   Dined on 27 January 2025

   1. Overall 5
   2. Food 4
   3. Service 2
   4. Ambience 3

   Does not take Apple Pay or other electronic payments
   

   True Food Kitchen - El SegundoResponded on 28 January 2025

   Thank you for your feedback, Charles. We appreciate your input and will consider expanding our payment options in the future.
   

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4. R

   Robin

   Milwaukee

   1 review

   3.0

   1 review

   Dined on 24 January 2025

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 3

   They didn’t have guacamole which seems negative considering how abundant avocados are right now. Our food wasn’t great. I ordered the spaghetti squash and it was mostly tomato and onions with very little squash to the ratio. It was like soup with a few strands of squash. My husband got the house burger and found it to be dry and not very flavorful. We used to love this place so it was a disappointing experience.
   

   True Food Kitchen - El SegundoResponded on 3 February 2025

   Thank you for your feedback, Robin. We apologize for the disappointing experience and will work on improving the quality and availability of our dishes. Please contact us directly so we can regain your trust again. Our restaurant phone is 310 469 7725
   

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5. J

   Joseph

   San Diego

   10 reviews

   5.0

   10 reviews

   Dined on 20 January 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great experience on a Sunday night in El Segundo! Thank you!
   

   True Food Kitchen - El SegundoResponded on 21 January 2025

   Thank you for your review, Joseph! We're happy to hear you had a great experience with us on a Sunday night in El Segundo.
   

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6. A

   Agnes

   VIP

   Los Angeles

   32 reviews

   5.0

   32 reviews

   Dined on 13 January 2025

   1. Overall 5
   2. Food 3
   3. Service 4
   4. Ambience 5

   I feel like there is luck of consistency lately. Portions are much smaller and incomplete. My panang curry had barely any rice and veggies . My husband’s lasagna was very small. The focaccia bread was super stale and cold. We got the remade one after our meal. We used to come to your restaurant twice a week and now it is becoming a gamble. Please check with the kitchen about the consistency of the dishes.
   

   True Food Kitchen - El SegundoResponded on 3 February 2025

   Thank you for your feedback, Agnes. We apologize for the inconsistency in your recent visits and will address your concerns with our kitchen team to ensure a better experience in the future.
   

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7. N

   Nicole

   Los Angeles

   3 reviews

   1.0

   3 reviews

   Dined on 6 January 2025

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 3

   Food came out cold. Didn’t get my food u til after everybody had finished eating. Small portions for $$$. Food not as tastey. This place , unfortunately, is not like it used to be.
   

   True Food Kitchen - El SegundoResponded on 10 January 2025

   We apologize for the disappointing experience, Nicole. Thank you for your feedback; we will work on improving our food quality and portion sizes. Can you please contact us directly so we can extend a personal apology?
   

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8. C

   Christine

   Los Angeles

   87 reviews

   2.0

   87 reviews

   Dined on 4 January 2025

   1. Overall 2
   2. Food 4
   3. Service 1
   4. Ambience 5

   This used to be one of our favorite restaurants but unfortunately it’s been going downhill for about a year now. Tonight for example, we went for happy hour/dinner and there were just a lot of issues. First, we ordered the cauliflower appetizer and were told they were out of cauliflower. Given that the happy hour menu is limited to start with, this was disappointing especially since cauliflower is any easy ingredient to source. Second, the server brought two waters for a table of three and said she’d return with the third but didn’t very quickly. My mom ordered a glass of wine and the server brought an empty glass but never came back with the wine. When I caught her attention as she was walking past and asked about it, instead of just apologizing and going to get it, she told me it’s just her and the manager doing everything. No apology, and quite frankly not my problem. It was 4:30 so the restaurant wasn’t especially busy but perhaps they aren’t staffing properly. Still, it was evident that she simply forgot to go get it. Then the cup of soup I ordered came out with my meal instead of it being timed to arrive beforehand. The food was fine, but initially the restaurant had a really clean menu with many more vegetarian and vegan selections. Many of the better items were dropped entirely (like the chicken sausage pizza and burrito bowl and some of the better salads) and some have changed in how they are prepared. They now highlight an air-crisped chicken that I’ve tried twice and was soggy both times. It seems some of these changes started right after the chain was bought out but I don’t see any truly positive additions other than having a better choice of sides ( previously it was just kale salad or sweet potato hash). We’ve also noticed the servers aren’t as well trained as they used to be. On the visit before last, the server couldn’t answer questions about the menu and before that, the server told us we couldn’t use two gift cards in the same transaction.
   

   True Food Kitchen - El SegundoResponded on 6 January 2025

   We apologize for the disappointing experience and the issues you encountered, Christine. Thank you for your detailed feedback; we'll address these concerns to improve our service and menu offerings. Allow us to regain your trust. Can you please contact us directly so we can extend a personal apology as well as compensation for your experience?
   

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9. S

   Stephen

   Phoenix

   11 reviews

   2.0

   11 reviews

   Dined on 22 December 2024

   1. Overall 2
   2. Food 3
   3. Service 2
   4. Ambience 2

   We were sat down, but didn’t get served for more than 30 mins. We asked 3x before anyone came. Several people, about 4 tables, that came after, were served first. They were not well managed.
   

   True Food Kitchen - El SegundoResponded on 23 December 2024

   We apologize for the long wait and service issues you experienced, Stephen. Thank you for your feedback; we will address these service issues swiftly to improve our guest experience. Allow us to earn your trust again. Can you please provide an email address for direct communications?
   

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10. C

    Carla

    Central Coast

    10 reviews

    2.0

    10 reviews

    Dined on 16 December 2024

    1. Overall 2
    2. Food 2
    3. Service 2
    4. Ambience 2

    Service was soooo slow. Understaffed? Maybe. Bit not busy either. Server was doing everything. Not even a busboy or bartender. Just one guys trying to do it all. Poor management. But, food took a long time to arrive and the FIRST plate arrived cold!It was claimed that it couldn’t be reheated but had to prepare new plate. It was claimed it would get priority but it took just as long!! Verbatim my order: meatloaf to share, a side simple salad ($4.00) and got an entree simple salad ($14.00!!). Food subpar. I cook better. Won’t be going back!
    

    True Food Kitchen - El SegundoResponded on 17 December 2024

    We are sorry to hear about your disappointing experience, Carla. Thank you for your feedback as it propels us to address the staffing and service issues to improve our guest experience. May we have your contact information to extend a personal apology and regain your trust?
    

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