Ukai

Review summary

1. J

   Jean-Jacques

   London

   2 reviews

   5.0

   2 reviews

   Dined on 19 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great food, great service, great ambiance - we loved it
   

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2. G

   Gracie

   Madrid

   1 review

   5.0

   1 review

   Dined on 14 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The food and atmosphere was great. Service was brilliant, and the staff were super sweet. I went with a group of 6 and it was perfect. Highly recommend and I’ll be back
   

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3. M

   Marc

   London

   4 reviews

   4.0

   4 reviews

   Dined on 13 December 2024

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   Good food, service and setting, starter and main 👌🏽
   

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4. S

   Sheela

   London

   1 review

   5.0

   1 review

   Dined on 11 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   A fantastic night had by our team at our work Christmas lunch at Ukai on the Portobello Road. Not only did the food taste absolutely outstanding, but the presentation was spectacular! Thanks to the brilliant Ukai team for a memorable evening.
   

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5. C

   Christopher

   VIP

   London

   11 reviews

   5.0

   11 reviews

   Dined on 10 December 2024

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 4

   A super Japanese restaurant in the heart of portobello rd. Super attention to detail from the staff and especially the friendly greeting from the Bar
   

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6. J

   Jonathan

   London

   1 review

   1.0

   1 review

   Dined on 7 December 2024

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 1

   At first all was ok. We had guests with us. The back door was constantly opened so big draught was created. Both us and table next to us kept complaining but ignored. Ended up giving to back to see what was happening and was confronted with Waitress asking me what was "wrong with me" for complaining. Asked for manage twicer, who didn't turn up for 15 minutes. He gave his name as Alex and instead of dealing with issue, told me off for going to back to sort the problem that should have been sorted by the staff in the first place. Very rude and dismissed my wife by waving his palm at her and turning his back to her. Shame on an establishment who treats women like we're still in the 1950's.
   

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7. s

   simon

   London

   7 reviews

   2.0

   7 reviews

   Dined on 3 December 2024

   1. Overall 2
   2. Food 2
   3. Service 3
   4. Ambience 2

   Everything feels tired and uninspired - the selection of sushi is reminiscent of chain of supermarket sushi - more of a cocktail bar than a restaurant
   

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8. J

   John

   London

   3 reviews

   5.0

   3 reviews

   Dined on 23 November 2024

   1. Overall 5
   2. Food 4
   3. Service 4
   4. Ambience 4

   Good food and service. Great ambience, nice music and service
   

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9. O

   Olatomiwa

   London

   4 reviews

   5.0

   4 reviews

   Dined on 5 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The staffs was friendly and welcoming. It was a warming ambiance. I would recommend this restaurant to anyone.
   

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10. S

    Solomon

    London

    1 review

    3.0

    1 review

    Dined on 16 October 2024

    1. Overall 3
    2. Food 4
    3. Service 2
    4. Ambience 4

    I am writing to express my disappointment with the service my guest and I received during our visit to Ukai on 16/10/24. From the moment I engaged the waiter, his demeanour was abrupt, unpleasant, and he conducted himself with an authoritative manner that made both my guest and I uncomfortable. This was particularly unfortunate as it was her first experience at Ukai, a place I have always recommended highly to others. Over the years, I have introduced many people to your establishment, always expecting and receiving a high standard of service. However, this recent visit fell far short of what I know Ukai to represent. Looking back, I realize that I could have handled the situation differently in the moment, but I did not expect such a disappointing encounter from an establishment that prides itself on excellence. I trust that this is an isolated incident, but I wanted to bring it to your attention as this is not the standard of service I associate with Ukai. I would appreciate any feedback on how this can be addressed moving forward, and I hope for a more positive experience on future visits.
    

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