Waypoint Seafood & Grill

Review summary

1. F

   Felicia

   Richmond

   1 review

   5.0

   1 review

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The service at Waypoint Seafood & Grill is top-notch! The staff is friendly, attentive, and Justin went above and beyond to ensure a memorable dining experience. The food was absolutely delicious! We will definitely be eating at Waypoint Seafood & Grill again!
   

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2. T

   Thomas

   Washington DC

   1 review

   5.0

   1 review

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   great service, outstanding food. Will definitely be returning!
   

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3. G

   Gary

   Hawaii

   7 reviews

   5.0

   7 reviews

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 5

   Our dining experience was excellent. The flounder bites salad was reported as wonderful by the lady who ordered it. Two of our guests had crab cake sliders and loved the dish. We were seated by windows and were a bit drafty so the retrieved their coats for warmth. Good job and we will all be back!
   

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4. D

   David

   Greensboro

   27 reviews

   vip
   5.0

   27 reviews

   Dined on 3 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   This was our visit to this restaurant but we will return. It was a great meal, excellently prepared and served!! The appetizer consisted of baked oysters casino and the entrees macadamia nut encrusted salmon and sheep’s-head fish in a lemon butter sauce all of which were fantastic!! This restaurant is very highly recommended and we will certainly add it to our list of must visit Williamsburg restaurants!!
   

   Waypoint Seafood & GrillResponded 7 days ago

   We're so happy to hear we knocked it out of the park with your first visit! Thank you so much for the feedback, we can't wait to host you again one day!
   

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5. D

   Donna

   Washington DC

   3 reviews

   5.0

   3 reviews

   Dined on 28 November 2024

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   Party of 5 for 2024 Thanksgiving buffet dinner. All went well -- we were seated within 10 minutes of our reservation and had a spacious round table. Servers were attentive and responsive. The buffet idea was a good one because it helped with speed of service. Unfortunately, several of the selections were NOT warm or hot enough (chafers did not have sterno underneath). Also, there was a carving station for beef and ham, but turkey was shredded all-white meat in a chafer pan. Desserts (pumpkin, apple, pecan pies) were cold, but our server quickly warmed slices as requested. We were not offered after-dinner coffee, but did order 2 Irish coffees (and coffee was warm, not hot). Overall, all of the food was okay-to-good, and everyone in my party enjoyed the great service and fuss-free holiday dining. We would return for another Thanksgiving dinner, but only if the food was plated and hot (not buffet style).
   

   Waypoint Seafood & GrillResponded 7 days ago

   Thank you for joining us for Thanksgiving and for taking the time to share your detailed feedback. We're so glad to hear you enjoyed the attentive service, the spacious seating, and the convenience of a buffet-style meal. However, we’re sorry to learn that some of the food items and coffee did not meet your expectations. Your input regarding food temperatures and the buffet setup is truly valuable, and we’ll share it with our team as we plan for future events. We appreciate your understanding and are thrilled to know your party enjoyed a fuss-free holiday meal with us. We hope to welcome you back for an even better dining experience next time!
   

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6. D

   Dianne

   Richmond

   1 review

   3.0

   1 review

   Dined on 28 November 2024

   1. Overall 3
   2. Food 2
   3. Service 3
   4. Ambience 4

   We went for Thanksgiving Buffet. The food was meh, nothing notable. We had a 3:30 reservation, I wish we had scheduled for earlier as there was no turkey left, just some shredded pieces in broth and throughout the two hours we were there none was brought out. Reading the reviews I expected better. The food was just fine, but I expected at least one dish to be spectacular and it was not. With the cost of $68.00 a head with mandatory 20% gratuity which is standard I think, but I wish I was happier. This was my first time at Waypoint and it will probably be my last. I am sorry I felt I had to write this review.
   

   Waypoint Seafood & GrillResponded on 30 November 2024

   Thank you for taking the time to share your feedback. We’re sorry to hear that your Thanksgiving experience didn’t live up to your expectations. Running out of turkey and not delivering a standout dish is certainly not the impression we aim to leave, especially for such an important occasion. We understand how disappointing it can be to feel let down, especially when dining with us for the first time. Your feedback has been shared with our team to ensure we address these issues and improve for future events. We'd love the chance to make it right. If you would like to reach out directly to us via our social media pages or providing your number, we would love to chat!
   

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7. C

   Clayton

   Tampa

   3 reviews

   5.0

   3 reviews

   Dined on 28 November 2024

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   Excellent experience. Food was exceptional, especially for a buffet. Oysters were some of the best I’ve had and as a Florida native, that is saying a lot.
   

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8. J

   Joyce

   Richmond

   9 reviews

   5.0

   9 reviews

   Dined on 28 November 2024

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 4

   My husband and I were pleasantly surprised because we were seated inside instead of the patio. Our reservation stated that we would be seated on the patio. Our server was attentive, but not overly so. When I suggested that one of the dishes was a little low, the server noted my request and promptly brought a fresh replacement. The cost was a little pricey, especially with a 20 percent gratuity added and a suggestion for an added gratuity, but the dining experience was worth it. We will return.
   

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9. S

   Sherry

   Richmond

   1 review

   3.0

   1 review

   Dined on 28 November 2024

   1. Overall 3
   2. Food 3
   3. Service 2
   4. Ambience 2

   Food was outstanding but buffet line items were frequently empty and what was present was cold or dried out. Meat (ham, turkey & prime rib) was cold as was the gravy. We had to ask for a refill on cocktail sauce at the seafood bar. We waited 15 mins after being seated for our waitress to acknowledge us (she advised it was her last day??). Overall, the food tasted great but the aforementioned issues really put a damper on our holiday meal. We are local and have frequented the restaurant in the past with always an excellent experience. The Thanksgiving buffet was below the Waypoint standard.
   

   Waypoint Seafood & GrillResponded on 30 November 2024

   Thank you for sharing your experience. While we're glad you enjoyed the food's flavor, we’re sorry to hear about the issues with cold and empty buffet items, as well as the delayed service. This isn’t up to our usual standards, and we’ll address these concerns with our team. We appreciate your feedback and your support as a local guest. We hope to provide a better experience in the future. If you would like us to reach out directly, we'd love the chance to make this up to you. Thank you for the continued support!
   

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10. C

    Carol

    Richmond

    1 review

    5.0

    1 review

    Dined on 28 November 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Thanksgiving buffet was delicious. Experience is consistently good.
    

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