Willow Street Wood-Fired Pizza - Los Gatos

Review summary

1. A

   Andrew

   San Francisco

   3 reviews

   3.0

   3 reviews

   Dined 3 days ago

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 4

   We had great service at reception as well as our waiter who was able to get us what we ordered however the communication between the kitchen and wait staff seemed very poor. We ordered the bread and it never came after our drinks came and they informed us later they were completely out of bread as well as the cauliflower appetizer. My brother in-law had under cooked Chicken and nephew found a hair in his sauce after finishing his pesto gnocchi. We understand that it is very busy during the holiday and just wanted you all to know that we understand that consistency is key to a restaurant’s performance. Overall we had a nice meal together and enjoyed ourselves. Really appreciated that we were accommodated after needing to change our reservation. We will definitely be back and continue to let people know how much we love the new menu and hope you have a wonderful holiday!
   

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2. m

   michael

   San Francisco

   1 review

   5.0

   1 review

   Dined on 14 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Food is always great! Food came out fast! Waitress was excellent!
   

   Willow Street Wood-Fired Pizza - Los GatosResponded on 16 December 2024

   Hi there Michael, thanks so much for the great review! We're so happy you enjoyed your meal with us and found both the food and your waitress efficient and excellent! We can't wait to see you again and hope it's very soon!
   

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3. A

   Andrew

   San Francisco

   3 reviews

   5.0

   3 reviews

   Dined on 8 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   As always the staff was very attentive, helpful, and friendly. The food was all delicious and cooked to perfection. We started with the roasted cauliflower appetizer, which was so tasty. The braised short rib Mac and cheese was amazing as well!
   

   Willow Street Wood-Fired Pizza - Los GatosResponded on 9 December 2024

   Hey there Andrew, thank you very much for leaving such a nice review! We're so happy to hear you enjoyed your roasted cauliflower appetizer and the braised short rib mac and cheese. We also appreciate the shout out to our staff as well! We always pride ourselves in serving only the best dishes with the most attentive and friendly staff and are so glad to hear we hit the mark during your visit. It's always a pleasure seeing you stop in and can't wait to see you again soon!
   

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4. J

   Julia

   VIP

   Sacramento

   14 reviews

   5.0

   14 reviews

   Dined on 8 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Fast and great service. Great food and drinks. Would definitely go back.
   

   Willow Street Wood-Fired Pizza - Los GatosResponded on 9 December 2024

   Hello Julia, thanks so much for taking a moment to leave a review with us! We're very happy to hear you enjoyed our delicious food and efficient service and can't wait to serve you again (hopefully) very soon!
   

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5. k

   katrine

   VIP

   San Francisco

   25 reviews

   5.0

   25 reviews

   Dined on 7 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excellent food as always! Our waiter was super! Our favorite restaurant in town!
   

   Willow Street Wood-Fired Pizza - Los GatosResponded on 9 December 2024

   Hello Katrine, thank you very much for the great review! We're honored we're your favorite restaurant around and are always happy serve you when you stop by for a delicious meal. We can't wait to see you again soon!
   

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6. M

   Martin

   London

   9 reviews

   5.0

   9 reviews

   Dined on 6 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We were so lucky to have Jackson as our server, he was awesome. Super-attentive and wanted to to do everything he could to make our experience a positive one. We were celebrating my son's 12th birthday and everyone had great food and a lovely evening.
   

   Willow Street Wood-Fired Pizza - Los GatosResponded on 9 December 2024

   Hi Martin, thanks for the wonderful review! We're honored you and your family chose to celebrate your son's special day with us and we greatly appreciate the shout out for Jackson too! We always pride ourselves in having great food and attentive staff and he is going to be thrilled to hear you enjoyed your experience with him. Thanks again for the review and we can't wait to serve you again soon!
   

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7. L

   Linda

   San Francisco

   8 reviews

   5.0

   8 reviews

   Dined on 24 November 2024

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 4

   Great food. Difficult parking due to farmers market.
   

   Willow Street Wood-Fired Pizza - Los GatosResponded on 26 November 2024

   Hi Rod, thanks so much for leaving such a nice review for us! We're so happy to hear you enjoyed your meal with us and do apologize about the difficult parking situation. We're very glad you stuck it out and were able to find a spot and dine with us and hope we see you again very soon!
   

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8. J

   Joanne

   VIP

   San Francisco

   6 reviews

   5.0

   6 reviews

   Dined on 29 October 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Every time we eat at Willow Street Wood-Fired Pizza in Los Gatos we're impressed. The food is tasty and fresh, the portions are generous, and we always have a great time!
   

   Willow Street Wood-Fired Pizza - Los GatosResponded on 5 November 2024

   Hi Joanne, thanks so much for leaving such an awesome review for us! We're thrilled to hear we always exceed your expectations and that you enjoy your meals and time with us. We're always happy to serve you and look forward to seeing you again real soon!
   

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9. C

   Cupcakecrazy

   VIP

   San Francisco

   95 reviews

   4.0

   95 reviews

   Dined on 27 October 2024

   1. Overall 4
   2. Food 4
   3. Service 3
   4. Ambience 4

   Tasty combination pizza. Good flavor and lots of toppings. The wheat bread appetizer was so good! Overall a nice find!
   

   Willow Street Wood-Fired Pizza - Los GatosResponded on 29 October 2024

   Hey there thank you so much for the positive review! We're so happy to hear you enjoyed your pizza and appetizer. If you enjoyed your meal, please be sure to tell your family and friends about us and we hope to see you again very soon!
   

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10. S

    Suzie

    VIP

    San Francisco

    2 reviews

    2.0

    2 reviews

    Dined on 27 October 2024

    1. Overall 2
    2. Food 2
    3. Service 2
    4. Ambience 2

    Our waiter was nice but seemed to take forever to get our food….people who came in after us were getting served before us. When the food did come it wasn’t even hot….i had the salmon dinner but didn’t want to send it back as it would’ve taken even longer. I believe the lady who is the mgr brought us our food I asked her for a refill on my soda water….she never brought it back had to ask my waiter to get me another one. It was homecoming and a lot of kids were there and it was busy and loud I get it! We dine at this location quite a bit and this was one of the times we were very disappointed but I guess everytime can’t be a great experience??!! Also was very slow to get our check to us..waited a very long time for that too!!
    

    Willow Street Wood-Fired Pizza - Los GatosResponded on 29 October 2024

    Hello there Suzie, we greatly apologize for the issues you faced during your meal with us. We're very disappointed to hear that service to you was slower than usual and you didn't receive the refills that you asked for. While we do appreciate you acknowledging how busy it was, we still always pride ourselves in friendly and efficient service regardless of customer volume and are very sorry we didn't meet your expectations this time. We will definitely speak with our team about this and hope we see you again soon so we can make this right!
    

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