zinc@shade

Review summary

1. G

   Gabi

   Los Angeles

   1 review

   5.0

   1 review

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Amazing service and food! Many TVs for the games that were on and everyone was very nice.
   

   zinc@shadeResponded 2 days ago

   Hi Gabi So happy to hear you had a wonderful experience with us at Zinc! We look forward to your next visit. Please reach out to one of our managers next time you stop in, we'd like to thank you personally.
   

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2. C

   Chuck

   San Diego

   2 reviews

   5.0

   2 reviews

   Dined on 1 February 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great Dine LA experience. Cynthia and Lupita were wonderful servers. A+++
   

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3. L

   Lynne

   Hawaii

   3 reviews

   3.0

   3 reviews

   Dined on 1 February 2025

   1. Overall 3
   2. Food 3
   3. Service 1
   4. Ambience 3

   The food was good. The appetizers were awesome but the main dish was over seasoned. Our server was inattentive and we ended up having to go to the bar to get water.
   

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4. OT

   OpenTable Diner

   Los Angeles

   8 reviews

   5.0

   8 reviews

   Dined on 28 January 2025

   1. Overall 5
   2. Food 5
   3. Service 3
   4. Ambience 4

   Excellent food. A little too bright at night. Some mood lighting would put it over the top!
   

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5. R

   Rob

   Los Angeles

   1 review

   5.0

   1 review

   Dined on 1 January 2025

   1. Overall 5
   2. Food 3
   3. Service 5
   4. Ambience 5

   Fantastic service. From our waitress and all staff.
   

   zinc@shadeResponded on 6 January 2025

   Hi Rob, thank you so much for your review. We're thrilled to hear that you enjoyed your experience at Zinc@Shade. It's fantastic to know that our team's service made your visit memorable. We hope to see you again soon!
   

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6. G

   Gabriel

   Los Angeles

   1 review

   3.0

   1 review

   Dined on 1 January 2025

   1. Overall 3
   2. Food 1
   3. Service 3
   4. Ambience 3

   Crème brûlée was not brûlée Served a steak without asking how well done to cook it No upstairs lounge area as in years past even though it was stated on the flyer for this year also One small area for photos Not as well run as shade redondo new years events
   

   zinc@shadeResponded on 2 January 2025

   Hi Gabriel, Thanks for the review, Gabriel. We're sorry to hear that your experience at Zinc@Shade didn't meet your expectations. We take your comments about the crème brûlée and steak temperature, seriously. We're always striving to improve and your feedback is invaluable. We hope you'll give us another chance to impress you in the future. Best, The Management Team
   

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7. L

   Lin

   Greater Boston

   20 reviews

   4.0

   20 reviews

   Dined on 26 December 2024

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 5

   Had a family Christmas dinner at zinc@shade. Very convenient, nice ambience. The staff may have been a bit over stretched, but overall still good. Nice wine selections.
   

   zinc@shadeResponded on 30 December 2024

   Thanks for the review, Lin! We're thrilled to hear that you enjoyed your family Christmas dinner at Zinc@shade. It's wonderful to know that you appreciated our ambiance and wine selections. We're always here to provide a top-notch experience, so we're glad we could make it a memorable one for you and your family. We hope to see you again soon!
   

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8. M

   Marcia

   New York City

   70 reviews

   2.0

   70 reviews

   Dined on 26 December 2024

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 3

   I would give it a C+. Service not great, food not great for what we paid.
   

   zinc@shadeResponded on 30 December 2024

   Hi Marcia, We're truly sorry to hear that your experience at Zinc@shade didn't meet your expectations. We take pride in our food and service, and we regret that we fell short this time. We appreciate your feedback and will use it to improve. We hope you'll give us another chance to impress you in the future.
   

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9. M

   Mary

   Orange County

   3 reviews

   5.0

   3 reviews

   Dined on 25 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Zinc shade was very nice. We ate outdoors and they had high chair for 17 months baby with no charge! We will be back next Christmas. Service was excellent.
   

   zinc@shadeResponded on 30 December 2024

   Hi Mary, Thank you for your kind words and for choosing Zinc@shade for your family gathering. We're glad to know that our service met your expectations. We look forward to welcoming you back next Christmas. See you soon!
   

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10. E

    Erica

    VIP

    Los Angeles

    3 reviews

    1.0

    3 reviews

    Dined on 25 December 2024

    1. Overall 1
    2. Food 1
    3. Service 5
    4. Ambience 4

    Wasn’t pleased with the food for the cost and it wasn’t made obvious when I booked that it was a limited menu. The advice was great and beautiful decor though.
    

    zinc@shadeResponded on 31 December 2024

    Hey Erica, Thank you for sharing your feedback. I'm sorry to hear that the food didn’t meet your expectations given the price, and I completely understand how the limited menu could have been frustrating, especially if that wasn’t too clear when booking. I’m glad to hear you appreciated the advice and enjoyed the decor, though. Your feedback is valuable to us and we appreciate you taking the time in writing your review. I will also direct message you to receive more details about your experience. Once again, I apologize for falling short of your expectations, and I thank you for bringing these issues to our attention. We hope that you'll consider giving us another chance to exceed your expectations in the future. -Nichole, Restaurant Manager
    

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